# Lansy

> Lansy turns conversations that already happen in a business — at a counter, in a classroom, on a call — into a review of each one, with a score, the quote behind it, and a next step for the person who had the conversation.

Lansy is a product of Collabo Tech Ltd, operating in the UAE and the wider GCC. Recordings, transcripts and analytics stay in-region, and personal data is masked in the transcript before any analysis runs, as UAE Federal Decree-Law No. 45 of 2021 requires.

## What it does

- Captures conversations from a badge or counter microphone, from telephony, or from online meetings.
- Transcribes and separates speakers, then masks names, phone numbers, addresses and card numbers.
- Scores each conversation against the client's own criteria, never a template, and attaches the quote each score rests on.
- Returns a personal review to the employee and a dashboard to the manager.
- Runs on-premise for organizations that require it.

## Product

- [Technology — how it works, step by step](https://lansy.ai/technology)
- [Lansy Desk — online meetings recorded without a bot](https://lansy.ai/desk)
- [Live demos, no sign-up](https://lansy.ai/demo)
- [Pricing](https://lansy.ai/price)
- [Setup and day-to-day questions](https://lansy.ai/guide)
- [Every guide article in full, as one file](https://lansy.ai/llms-full.txt)

## Connect an AI assistant

Lansy Desk connects to Claude, ChatGPT, Claude Code, and other assistants that support MCP with OAuth sign-in. The assistant searches the user’s Lansy Desk meetings and answers with a quote and a link to the meeting.

- [Connect Lansy Desk to Claude or ChatGPT](https://lansy.ai/guide/connect-ai-assistant.md): step-by-step setup for Claude, ChatGPT, and Claude Code, in Markdown.
- MCP server, United Arab Emirates: https://api.ae.app.lansy.ai/mcp
- MCP server, Saudi Arabia: https://api.sa.app.lansy.ai/mcp
- Use the server for the country chosen when signing in to Lansy Desk. Transport: Streamable HTTP. Sign-in: OAuth with a Lansy account. Access is read-only, and guests’ names and contacts are replaced with labels.
- [Lansy Desk in Claude and ChatGPT](https://lansy.ai/desk/ai): what to ask and what the assistant sees.

## Industries

- [Cafes & Restaurants](https://lansy.ai/industries/cafe)
- [Schools & Education](https://lansy.ai/industries/education)
- [Online Schools](https://lansy.ai/industries/online-education)
- [Retail](https://lansy.ai/industries/retail)
- [Pharmacies](https://lansy.ai/industries/health)
- [Beauty & Personal Care](https://lansy.ai/industries/beauty)
- [Call Center & Customer Service](https://lansy.ai/industries/call-center)
- [Hotels & Hospitality](https://lansy.ai/industries/hotels)

## Case studies

Pilots with real clients. Clients are described by category and scale; the figures come from their pilots.

- [Baristas offered the loyalty card 1.5× more often](https://lansy.ai/cases/cafe) — A coffee chain of 200+ locations. Lansy AI reviewed every guest conversation at the counter of one coffee shop. +10.5% items in each order; +5% average check.
- [Prescriptions were clean, dosage instructions missing in 63% of visits](https://lansy.ai/cases/pharmacy) — A chain of 30+ pharmacies. Lansy AI reviewed every consultation at the counter for 30 days. 0 violations in prescription dispensing; 52% of visits included a loyalty card offer.
- [A pharmacy now reviews every counter visit against the chain’s checklist](https://lansy.ai/cases/community-pharmacy) — A pharmacy chain. Lansy AI reviewed every visit at the counter of one pharmacy against the chain’s checklist. 8,519 counter visits reviewed; 60% of visits: the customer asks for a product by name.
- [Nearly every lesson reviewed, up from about 20 a month](https://lansy.ai/cases/school) — A full-day private school with 51 teachers. Lansy AI reviewed lessons against the school’s own criteria. 4,796 lessons reviewed in four months; 25 of the school’s own criteria in each review.
- [Agents offered an add-on unprompted in almost 8 of 10 order calls](https://lansy.ai/cases/delivery) — A sushi delivery service. Lansy AI reviewed more than 6,000 call center conversations. +29% order calls with an unprompted add-on offer; 55% fewer orders with an error at pickup points.
- [Receptionists made 6× more service offers in the first month](https://lansy.ai/cases/hotel) — A five-star boutique hotel. Lansy AI reviewed every check-in and suggested a service for each guest. 3.7× more offers built on the guest’s situation; +20% offer-to-purchase conversion.
- [Guests at the wellness clinic agreed to treatments 2.2× more often](https://lansy.ai/cases/wellness-resort) — A health and wellness resort. Lansy AI reviewed 5,120 conversations at the front desk and in the wellness clinic. 2.2× treatment offers accepted; 3.7× more service mentions at the front desk.

## Research

- [Real conversations are worth real money](https://lansy.ai/research/conversations-are-worth-real-money) — We analyzed more than 22,000 conversations with guests to find out why most upsell attempts never turn into a purchase, which phrasings quietly cost the business money, and how conversations in a chain’s strongest locations differ from its weakest.

## Comparisons

- [Lansy AI or a mystery shopper: every conversation, not one visit](https://lansy.ai/compare/lansy-vs-mystery-shopper) — A mystery shopper reports one visit. Lansy AI reviews every conversation in every shift and gives each employee feedback in a minute. What each tells a manager.
- [Lansy AI vs speech analytics: the phone line or the counter](https://lansy.ai/compare/lansy-vs-speech-analytics) — Speech analytics scores calls from the phone system. Lansy AI reviews the counter, the floor, and the phone on one standard; the employee reads it in a minute.
- [Lansy AI vs retail video analytics: what each one sees](https://lansy.ai/compare/lansy-vs-video-analytics) — Video analytics counts footfall and watches the till. Lansy AI reviews what was said at the counter. What each sees, where they overlap, and when you need both.
- [Lansy AI vs Tolq AI: who sees the review](https://lansy.ai/compare/lansy-vs-tolq-ai) — Both score shop-floor conversations against your standard. Tolq AI reports to the manager; Lansy AI shows the employee the same review, with data in the UAE.
- [Lansy AI vs Ethosphere: AI coaching for store associates](https://lansy.ai/compare/lansy-vs-ethosphere) — Both coach store associates from recorded conversations. Lansy AI adds Arabic and English, data stored in the UAE, a published price, and a review in a minute.
- [Lansy AI vs Rilla: the sales call or the counter](https://lansy.ai/compare/lansy-vs-rilla) — Rilla records appointments on the rep’s phone and coaches field sales. Lansy AI records the counter and the floor and shows each employee a review in a minute.
- [Lansy AI vs Cognifyze: the same idea, a different stage](https://lansy.ai/compare/lansy-vs-cognifyze) — Both record every in-store conversation with consent. Cognifyze is in early access. Lansy AI is deployed with chains, keeps data in the UAE, pilot in 1–2 days.

## Blog

- [AI in retail: what it actually does on the floor](https://lansy.ai/blog/ai-in-retail) — Most lists of AI use cases in retail describe the warehouse and the website. This one is about the three meters between a customer and the person serving them.
- [What UAE law asks for before you record a conversation](https://lansy.ai/blog/recording-and-uae-law) — Recording a private conversation without consent is a criminal offense in the UAE, not a policy matter. Here is what that means for a team that wants conversation analytics.
- [Sampling vs. every conversation: what a manager can actually know](https://lansy.ai/blog/every-conversation-vs-sampling) — Sampling was the only way to check service quality for as long as checking meant a person listening. That constraint is gone, and it changes what a manager can actually know.
- [What a shift review actually contains](https://lansy.ai/blog/what-a-shift-review-contains) — "AI analytics for conversations" says nothing about what lands on a manager’s screen after service. Here is the whole of it, block by block.

## Company

- [About Lansy](https://lansy.ai/about)
- [Contacts](https://lansy.ai/contacts)
- [Privacy Policy](https://lansy.ai/privacy_policy)
- [Terms of Use](https://lansy.ai/terms)