Terms of service
These Terms of Use (the “Agreement”) constitute a legally binding agreement between
COLLABO TECH LTD (License No. CL12226), registered at Unit IH-00-01-03-OF-05,
Level 3 IH-00-01CP-05, Dubai International Financial Centre, Dubai, United Arab
Emirates (“Lansy”, “we”, “us”, or “our”), and the legal entity or individual entrepreneur
accessing the website at https://lansy.ai (the “Site”) and/or using the Lansy software
platform (the “Platform”). By accessing the Site or the Platform in any way, you confirm
that you have read, understood, and agreed to be bound by this Agreement in full.
Only legal entities and sole traders acting in a commercial capacity may use the Platform.
Natural persons acting in a personal capacity are not permitted. A legal entity accesses the
Platform through its authorised representative (“Representative”). Lansy is not required to
verify the Representative’s authority — that verification is the User’s sole responsibility.
Definitions
1.1 “Platform” or “Software” means the Lansy AI-powered conversation analytics application,
including all features, algorithms, analytical engines, dashboards, and APIs made available by
Lansy.
1.2 “User” means the legal entity or individual entrepreneur that has accepted this Agreement.
All rights and obligations vest directly in the User.
1.3 “Representative” means a natural person who accesses the Site or Platform on behalf of
the User. The User is fully responsible for all acts of its Representatives as if they were the
User’s own acts.
1.4 “Audio Recordings” means recordings of workplace conversations, customer
consultations, calls, or other communications uploaded to the Platform by the User.
1.5 “Output” means any analyses, transcriptions, scores, reports, or other materials generated
by the Platform based on Audio Recordings or other data provided by the User.
1.6 “Hardware Device” or “Device” means any physical recording or connectivity device
(microphone, smart speaker, badge recorder, hub, or similar equipment) provided by Lansy to
the User under Section 6 of this Agreement.
1.7 “Confidential Information” has the meaning given in Section 10.Access Modes
2.1 The Platform is offered in two access modes:
– Basic mode (unauthenticated): available to any visitor of the Site without registration.
Provides a demonstration environment populated with synthetic or anonymised
illustrative data. No real User data is uploaded or retained in this mode.
– Advanced mode (authenticated): available to Users who have been granted
credentials by Lansy. Provides full Platform functionality including Audio Recording
upload, AI analysis, transcript generation, performance scoring, and management
dashboards.
2.2 Access to the Site and Platform in both modes is currently provided free of charge. Lansy
may introduce paid features or subscription tiers at any time, subject to prior notice to Users.Account Credentials and Access
3.1 To access Advanced Mode, the User must contact Lansy through the official channels
listed on the Site.
3.2 Lansy reserves the right to grant or decline access to any applicant at its sole discretion,
without providing reasons.
3.3 Credentials (login and password) are personal and non-transferable. The User must: (a)
keep credentials strictly confidential; (b) not share credentials with any person outside the
User’s organisation; (c) notify Lansy immediately at info@lansy.ai if credentials are
compromised or lost.
3.4 All actions taken using the User’s credentials are deemed to have been taken by the User.
Lansy bears no liability for consequences arising from unauthorised use of credentials where
such use resulted from the User’s failure to comply with this Agreement.
3.5 Lansy may suspend or revoke credentials at any time for breach of this Agreement or at its
discretion, with reasonable notice where practicable.Licence Grant and Restrictions
4.1 Subject to this Agreement, Lansy grants the User a limited, non-exclusive, non-
transferable, revocable licence to access and use the Platform solely for the User’s internal
business purposes.
4.2 The User must not:
– use the Platform for any purpose not expressly authorised under this Agreement;
– decompile, disassemble, reverse-engineer, or otherwise attempt to derive the source
code of the Platform, except to the extent permitted by mandatory applicable law;
– sell, sublicense, rent, lease, transfer, or otherwise make the Platform available to any
third party;
– use the Platform as a bureau service or resell access to the Platform’s outputs on a
commercial basis;
– copy, reproduce, or distribute the Platform or any of its components;
– attempt to circumvent, disable, or interfere with any security or access-control
mechanism of the Platform;
– use the Platform to process information the processing of which is prohibited by
applicable law, including classified government information;
– use the Platform in any manner that infringes the intellectual property or other rights of
any third party.
4.3 All intellectual property rights in and to the Platform, the Site, all underlying technology,
trade marks, and branding are and remain the exclusive property of Lansy or its licensors.
Nothing in this Agreement transfers any intellectual property rights to the User.User Data and Obligations
5.1 The User is solely responsible for the content of all data, Audio Recordings, and other
materials uploaded to the Platform (“User Data”).
5.2 By uploading User Data, the User represents and warrants that: (a) it has all necessary
rights, consents, and lawful bases; (b) the User Data does not infringe any third-party rights; (c)
the upload and processing complies with all applicable laws, including data protection laws.
5.3 The User must not upload Audio Recordings without having first obtained all legally
required consents from the individuals whose voices appear in those recordings.
5.4 Lansy does not pre-screen User Data. The User indemnifies Lansy against all claims,
losses, damages, and costs arising from User Data or from the User’s breach of this Section 5.Hardware Devices
6.1 Where the User does not possess suitable recording equipment, Lansy may, at its sole
discretion and subject to availability, provide the User with one or more Hardware Devices to
enable use of the Platform.
6.2 Hardware Devices remain the sole property of Lansy at all times. The User receives a right
to use the Hardware Devices exclusively for the purpose of operating the Platform during the
term of this Agreement. No title, ownership, or other proprietary interest in any Hardware
Device passes to the User.
6.3 The User shall:
– use Hardware Devices solely for the purpose of capturing Audio Recordings for the
Platform, in accordance with this Agreement and all applicable laws;
– maintain Hardware Devices in good working order and protect them from damage,
loss, or theft;
– not modify, disassemble, reverse-engineer, or tamper with any Hardware Device;
– not transfer, sublease, or otherwise make Hardware Devices available to any third
party without Lansy’s prior written consent;
– bear all risk of loss or damage to Hardware Devices from the moment of receipt until
the moment of confirmed return to Lansy.
6.4 Return obligation. Upon termination or expiry of this Agreement for any reason, the User
must return all Hardware Devices to Lansy in good working order (fair wear and tear excepted)
within ten (10) business days of the effective date of termination or expiry. Return shall be
made at the User’s cost to the address notified by Lansy. A “business day” means any day
other than Saturday, Sunday, or a public holiday in the United Arab Emirates.
6.5 Failure to return. If the User fails to return a Hardware Device within the period specified in
clause 6.4, Lansy may, without prejudice to any other remedy:
– charge the User a daily rental fee of USD 10 per Device for each calendar day of delay
beyond the ten (10) business day return period;
– invoice the User for the full replacement cost of any Device not returned within thirty
(30) calendar days of the termination date.
6.6 Damage or loss. The User shall reimburse Lansy for the reasonable cost of repair or full
replacement cost of any Hardware Device that is returned damaged (beyond fair wear and
tear) or that is lost or stolen while in the User’s possession.
6.7 Lansy makes no warranty as to the fitness for purpose, continuous operation, or
compatibility of Hardware Devices with the User’s existing infrastructure, except as expressly
agreed in writing.Representations by the User
7.1 The User (through its Representative) represents and warrants to Lansy that:
– it has the full legal capacity and authority to enter into and be bound by this Agreement;
– if the User is a legal entity, the Representative is duly authorised to act on its behalf;
– the User’s use of the Platform will comply with all applicable laws, regulations, and
third-party rights;
– all information provided to Lansy in connection with this Agreement is accurate and not
misleading.Disclaimer of Warranties
THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF
ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW,
LANSY DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION ANY
IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, OR NON-INFRINGEMENT.
8.2 Lansy does not warrant that: (a) the Platform will be uninterrupted, error-free, or secure;
(b) the Output will be accurate, complete, or reliable; (c) defects will be corrected within any
specific timeframe.
8.3 The Output is generated by AI and is provided for informational and analytical purposes
only. The User must exercise its own independent judgement when relying on any Output.Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL
LANSY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL,
PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE,
DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT
OR THE USE OF THE PLATFORM.
9.2 Lansy’s total aggregate liability to the User for all claims shall not exceed the greater of: (a)
the total fees paid by the User to Lansy in the three (3) months immediately preceding the
event giving rise to the claim; or (b) AED 500. Where the Platform has been provided free of
charge, Lansy’s total aggregate liability shall not exceed AED 500.
9.3 The limitations in this Section 9 apply to all claims whether based in contract, tort (including
negligence), strict liability, or otherwise, and whether or not Lansy has been advised of the
possibility of such damages.
9.4 Nothing in this Agreement limits or excludes liability for fraud, wilful misconduct, or any
liability that cannot be excluded under applicable law.Confidentiality
10.1 “Confidential Information” means all non-public technical, commercial, operational, or
other information disclosed by Lansy to the User in connection with this Agreement, including
the Platform’s architecture, algorithms, pricing, and trade secrets.
10.2 The User agrees to: (a) hold all Confidential Information in strict confidence; (b) use it
solely in connection with the permitted use of the Platform; (c) not disclose it to any third party
without Lansy’s prior written consent, except to employees or professional advisers under no-
less-protective confidentiality obligations.
10.3 Confidentiality obligations do not apply to information that: (a) becomes publicly available
through no fault of the User; (b) is independently developed by the User; (c) is received from a
third party free of any obligation of confidence; (d) is required to be disclosed by law or court
order, with prompt prior written notice to Lansy where permitted.
10.4 Upon termination or at Lansy’s request, the User shall promptly return or destroy all
materials containing Confidential Information and certify such destruction in writing.
10.5 Confidentiality obligations survive termination for five (5) years. Obligations with respect
to trade secrets and know-how survive indefinitely.Term, Suspension, and Termination
11.1 This Agreement takes effect upon the User’s first access to the Site or Platform and
continues until terminated in accordance with this Section.
11.2 Lansy may suspend or terminate the User’s access at any time: (a) immediately upon
material breach; (b) upon thirty (30) days’ written notice for any other reason.
11.3 The User may terminate at any time by ceasing all use of the Platform and requesting
deletion of its account by email to info@lansy.ai.
11.4 Upon termination: (a) all licences cease immediately; (b) Section 6.4 (return of Hardware
Devices) applies; (c) Lansy may delete User Data subject to its data retention obligations; (d)
Sections 4.3, 8, 9, 10, 11.4, 12, and 13 survive termination.Modifications
12.1 Lansy may update this Agreement at any time by publishing a revised version at
https://lansy.ai/legal/terms. The revised Agreement takes effect immediately upon publication.
Continued use of the Platform constitutes acceptance. Lansy will use reasonable efforts to
notify Users of material changes by email.Governing Law and Dispute Resolution
13.1 This Agreement and any dispute or claim arising out of or in connection with it (including
non-contractual disputes) is governed by the laws of the Dubai International Financial Centre
(DIFC).
13.2 The parties agree to attempt in good faith to resolve any dispute by negotiation. If a
dispute is not resolved within thirty (30) days of written notice, it shall be finally resolved by the
DIFC Courts, and each party irrevocably submits to their exclusive jurisdiction.
13.3 Nothing in this Section prevents Lansy from seeking injunctive or other urgent relief in
any court of competent jurisdiction.General Provisions
14.1 Entire Agreement. This Agreement, together with the Privacy Policy and any order form
or addendum, constitutes the entire agreement between the parties relating to the Platform.
14.2 Severability. If any provision is held to be invalid or unenforceable, the remaining
provisions continue in full force and effect.
14.3 Waiver. No failure or delay by Lansy in exercising any right shall constitute a waiver of
that right.
14.4 Assignment. The User may not assign any rights or obligations without Lansy’s prior
written consent. Lansy may assign this Agreement freely.
14.5 Language. This Agreement is in the English language. Any translation is for
convenience only; in the event of conflict, the English text prevails.Contact: info@lansy.ai
Website: https://lansy.ai/terms
Company: COLLABO TECH LTD · License No. CL12226 · DIFC, Dubai, UAE
COLLABO TECH LTD · License No. CL12226 · DIFC, Dubai, UAE · https://lansy.ai
Version dated 08 June 2026