Blog
Notes on conversations that already happen in your business
What we learn building Lansy: service quality, team growth, privacy, and the parts of this that are harder than they look.
Compliance16 September 20264 min read
What UAE law asks for before you record a conversation
Recording a private conversation without consent is a criminal offence in the UAE, not a policy matter. Here is what that means for a team that wants conversation analytics.
ReadService quality9 September 20264 min read
A mystery shopper sees one visit. A shift has three hundred.
Sampling was the only way to check service quality for as long as checking meant a person listening. That constraint is gone, and it changes what a manager can actually know.
ReadProduct28 August 20263 min read
What a shift review actually contains
"AI analytics for conversations" says nothing about what lands on a manager’s screen after service. Here is the whole of it, block by block.
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