Lansy for hotels

Lansy for hotels

A warm welcome — that's great. Lansy shows you

how it earns money.

A warm welcome — that's great. Lansy shows you

how it earns money.

A hotel has two voices — reception and the phone line. Lansy hears both and shows how service turns into revenue.

A hotel has two voices — reception and the phone line. Lansy hears both and shows how service turns into revenue.

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Book a 30min meet with us

Book a 30min meet with us

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Check-in · Room 12

8.4

Greeted by name, offered an evening spa slot

Check-in · Room 12

8.4

Greeted by name, offered an evening spa slot

Check-in · Room 12

8.4

Greeted by name, offered an evening spa slot

77%

77%

of check-ins where Wi-Fi wasn't offered

of check-ins where Wi-Fi wasn't offered

94%

94%

price objections left unanswered by script

price objections left unanswered by script

9 of 10

9 of 10

average warmth score — the hospitality is already there

average warmth score — the hospitality is already there

* based on pilots built on Lansy's technology

* based on pilots built on Lansy's technology

Lansy improves hotel service in four simple steps

Lansy improves hotel service in four simple steps

Lansy Connects

A microphone at the reception desk captures every conversation. Phone lines connect to your existing call recording. Guest data is anonymized before analysis.

Lansy Connects

A microphone at the reception desk captures every conversation. Phone lines connect to your existing call recording. Guest data is anonymized before analysis.

Lansy Connects

A microphone at the reception desk captures every conversation. Phone lines connect to your existing call recording. Guest data is anonymized before analysis.

Analyze & Highlight Insights

Lansy scores greeting, deposit and Wi-Fi mentions, upsell attempts, and objection handling — showing what worked and what was missed in every interaction.

Analyze & Highlight Insights

Lansy scores greeting, deposit and Wi-Fi mentions, upsell attempts, and objection handling — showing what worked and what was missed in every interaction.

Analyze & Highlight Insights

Lansy scores greeting, deposit and Wi-Fi mentions, upsell attempts, and objection handling — showing what worked and what was missed in every interaction.

Makes Staff Profiles

After every shift, each team member's profile shows check-in standard compliance, upsell rate, and next-step follow-through.

Makes Staff Profiles

After every shift, each team member's profile shows check-in standard compliance, upsell rate, and next-step follow-through.

Makes Staff Profiles

After every shift, each team member's profile shows check-in standard compliance, upsell rate, and next-step follow-through.

Builds Property & Group Analytics

Managers see reception and phone performance across every property: where standards slip, and how the team improves after training.

Builds Property & Group Analytics

Managers see reception and phone performance across every property: where standards slip, and how the team improves after training.

Builds Property & Group Analytics

Managers see reception and phone performance across every property: where standards slip, and how the team improves after training.

&

Helps to increase upsells and order value in every guest conversation

Helps to increase upsells and order value in every guest conversation

14/19

14/19

check-out review score

check-out review score

09

09

12

12

15

15

18

18

21

21

3/5

3/5

Upsell attempt

Upsell attempt

1/2

1/2

Greeting

Greeting

4/5

4/5

Communication quality

Communication quality

2/3

2/3

Farewell

Farewell

+18% next-step lock-in this month

+18% next-step lock-in this month

01

01

07

07

14

14

21

21

28

28

Check-out review example

Check-out review example

Upsell & Locking In the Next Step

Offering a spa slot or a late check-out at the right moment reads as service, not a sales pitch — and turning it into a firm next step (a date, a callback, a confirmed booking) is what makes it revenue. Lansy shows when the offer or the close was missed.

Upsell & Locking In the Next Step

Offering a spa slot or a late check-out at the right moment reads as service, not a sales pitch — and turning it into a firm next step (a date, a callback, a confirmed booking) is what makes it revenue. Lansy shows when the offer or the close was missed

Guest Communication Quality

How well a booking request is understood, whether the price-objection script gets used, and the words the team actually reaches for. Lansy scores the full arc of a guest conversation, not just the outcome.

9.7

9.7

new-booking call score (36 of 37 criteria)

WEEKLY TONE PROFILE

10/10

10/10

10/10

Understanding the purpose

Understanding the purpose

Understanding the purpose

10/10

10/10

10/10

Information given

Information given

Information given

8/10

8/10

8/10

Farewell

Farewell

Farewell

8/10

8/10

8/10

Check-in

Check-in

Check-in

8/8

8/8

Needs discovery

Needs discovery

Needs discovery

8/8

8/8

Closing the booking

Closing the booking

Closing the booking

3/3

3/3

Building rapport

Building rapport

Building rapport

3/3

3/3

Objection handling

Objection handling

Upsell attempts

Upsell attempts

7/10

7/10

7/10

Emotional tone

Emotional tone

7/10

7/10

7/10

Greeting

Greeting

6/10

6/10

6/10

Reviews Based on Real Conversations

Lansy breaks each interaction into key stages — from greeting to the next step — and gives the manager a ready-made review instead of hours of listening.

1

Connect.
We install a reception microphone and connect it to your call recording.

2

Tune to your property.
We load check-in checklists, booking scripts, upsell goals, and the standards that matter for a boutique property or a hotel group.

Tune to your property.
We load check-in checklists, booking scripts, upsell goals, and the standards that matter for a boutique property or a hotel group.

3

First reviews & reports.
The first breakdowns appear in the system: check-in standard scores, upsell signals, and objection-handling gaps.

First reviews & reports.
The first breakdowns appear in the system: check-in standard scores, upsell signals, and objection-handling gaps.

4

Staff profiles & group trends.
Lansy builds a history of shifts, creates staff profiles, and shows how reception and phone performance change over time — across every property.

Staff profiles & group trends.
Lansy builds a history of shifts, creates staff profiles, and shows how reception and phone performance change over time — across every property.

5

Group-wide visibility.
Managers compare properties side by side: where standards hold, where they slip, and which shifts need support.

Group-wide visibility.
Managers compare properties side by side: where standards hold, where they slip, and which shifts need support.