Lansy AI for hotels
A warm welcome is already there. Lansy AI shows where bookings and upsells are missed.
A hotel speaks in two voices: reception and the phone line. Lansy AI hears both and shows where a guest was offered a service, where a booking was closed, and where the conversation stopped.
- of price objections left without the scripted answer
- 94%
- of price objections left without the scripted answer
- of calls ended with no attempt to agree on the next contact
- 30%
- of calls ended with no attempt to agree on the next contact
* from a Lansy AI pilot in the hotel business, May–June 2026
Reception and the phone line in one review
Lansy AI reviews how each conversation at reception and on the phone went, and how well. The criteria follow your hotel’s standards.
See Lansy AI in your hotel: a pilot, reviews of guest conversations, and a team report in two days
Reception
From the first phrase at the desk to checkout
Documents, deposit, Wi-Fi, and a check of paid services at checkout. Lansy AI marks what was said and what was not.
LHotel›ReceptionCheckout · Room 6
Reception · Checkout · Ines · 2 min
Overall score
14 /19
Summary
The receptionist proactively asked for feedback at checkout. The growth area: the guest was not addressed by name at the greeting or at the farewell. From the conversation: “Do come back to us. Our pool opens soon.”
Score by criteria · 14 of 19
Greeting · 1/2partlyPurpose of visit · 2/2doneCheckout to standard · 2/2doneService upsell · 3/5partlyFarewell · 2/3partlyCommunication quality · 4/5partlyA spa or a late checkout offered at the right moment reads as part of the service. Lansy AI shows when that moment is missed.
The way the team speaks tells the guest which hotel they booked. Lansy AI shows where the language falls below the level of the property and which phrases set the right tone.
Checkout · Room 6
Reception · Checkout · Ines · 2 min
Overall score
14 /19
Summary
The receptionist proactively asked for feedback at checkout. The growth area: the guest was not addressed by name at the greeting or at the farewell. From the conversation: “Do come back to us. Our pool opens soon.”
Score by criteria · 14 of 19
From the first phrase at the desk to checkout
Phone line
From the first call to a closed booking
A booking call is help with choosing a stay. Lansy AI looks at how the request was qualified, how many options were offered, and how the price was explained.
LHotel›Phone lineNew booking
Call · New booking · 11 min
Overall score
9.7 /10
Criteria
36/37
Missed upsell
Birthday
Summary
The call met 36 of 37 criteria, and the birthday upsell was missed. The growth area is communication: a few casual phrases lower the sense of a premium hotel.
Score by criteria · 36 of 37
Building rapport · 3/3doneNeeds discovery · 8/8doneSelection and presentation · 6/6doneObjection handling · 3/3doneClosing the booking · 8/8doneCommunication · 8/9partlyWhen a guest says “I’ll think about it,” the team has a script. Lansy AI records whether it was used. Giving up at the first doubt is the most expensive pattern in phone sales.
Three levels of closing: a specific date, “I’ll call you back,” and a conversation with no agreement. Lansy AI tells them apart and shows which one comes up most often.
New booking
Call · New booking · 11 min
Overall score
9.7 /10
Criteria
36/37
Missed upsell
Birthday
Summary
The call met 36 of 37 criteria, and the birthday upsell was missed. The growth area is communication: a few casual phrases lower the sense of a premium hotel.
Score by criteria · 36 of 37
Each role sees its own report
The receptionist gets a review of each conversation. The manager sees whose results are rising and where bookings are lost.
The whole team: where bookings are lost and where objections go unanswered
Reception and phone line
Team · May 19 – June 18, 2026
In one month, Lansy AI analyzed 455 calls, 437 of them handled by active reservation agents. The main gap is objection handling: guests voiced doubts more than 220 times, and about 15 of them got the scripted answer. Closing holds up better, yet in 30% of calls the agent did not try to agree on the next contact.
Objections answered with the script
6%
about 15 of 220+Next step locked in
61%
of calls“I’ll call you back”
9%
a weak closeNo attempt to close
30%
of callsTechnical score
5.8–6.3
script executionEmotional tone
8.0–8.8
warmth and courtesySkills
Consistently strong
Consistently polite and warm with guests
Growing
Calls analyzed
455
for the period · May 19 – June 18, 2026
Call types
- 13630%Repeat inquiries
- 11926%Corporate outbound
- 10623%Service questions
- 9421%New bookings
Each role sees its own report
Works with what you already have
Lansy AI runs on your existing infrastructure and adds what your systems do not record: how the conversation itself went.
PMS, CRM, and POS
You keep your PMS, CRM, and POS. Reports arrive in messaging apps, by email, or straight into your dashboard through the API.
Telephony and call recording
The phone line connects to your existing call recording. The telephony stays as it is.
A microphone at reception
A microphone at the reception desk records every conversation. Guest personal data is anonymized before analysis.
Works with what you already have
Guest data is protected before analysis begins
Personal details are masked at the moment of transcription, before any text goes out for analysis. Data stays on infrastructure in the region where you work, the UAE or Saudi Arabia, in an isolated workspace for your company. Both the employee and the guest agree before anything is recorded.
- where the data is stored, in an isolated workspace
- UAE · KSA
- where the data is stored, in an isolated workspace
- encryption for audio and text
- AES-256
- encryption for audio and text
Case studies
Receptionists made 6× more service offers in the first month
A five-star boutique hotel. Lansy AI reviewed every check-in and suggested a service for each guest.
- more offers built on the guest’s situation
- 3.7×
- more offers built on the guest’s situation
- offer-to-purchase conversion
- +20%
- offer-to-purchase conversion
Guests at the wellness clinic agreed to treatments 2.2× more often
A health and wellness resort. Lansy AI reviewed 5,120 conversations at the front desk and in the wellness clinic.
- treatment offers accepted
- 2.2×
- treatment offers accepted
- more service mentions at the front desk
- 3.7×
- more service mentions at the front desk
What is Lansy AI, and who is it for?
Lansy AI analyzes conversations between employees and guests. It accounts for the specifics of the industry, reviews conversations automatically, and scores service quality. The manager sees problems, strong practices, and how the team is changing.
Can Lansy AI be connected without replacing our current CRM or POS?
Yes. Lansy AI runs on your existing infrastructure, and you keep your PMS, CRM, POS, and telephony. Reports arrive in messaging apps, by email, or straight into your dashboard through the API.
How is Lansy AI different from a mystery guest?
A mystery guest is a single check of a single scenario. Lansy AI analyzes every conversation every day. Instead of a one-off score, each employee gets personal coaching on specific moments of the shift: what worked and what could have been done differently.
What happens to the privacy of guests and employees?
Names, phone numbers, card numbers, and addresses are removed from the data before analysis begins and never reach the reports. Each company has its own closed workspace with restricted access. Data is encrypted with AES-256, and an employee’s personal reports are visible only to them and their manager. There are no rankings within the team.
How long does a pilot take to launch?
From two days. First, the business goals and the scoring criteria are agreed. Then the microphone at reception and the call recording are connected, and the recording quality is checked. The first report is ready by the end of the second day. Connecting every property of a chain is agreed separately, and Lansy AI then builds employee profiles and tracks results after training.
Does it work in Arabic?
Yes. Lansy AI transcribes and reviews conversations in Arabic, English, or a mix of both, including conversations that switch languages midway.
Do employees have to agree to recording?
Yes. Both the employee and the guest agree before anything is recorded. Either can withdraw at any time, and their data is deleted, unless the law requires keeping it longer.
What does the employee see?
By default, only their own conversations and reviews. The manager sees their team. Lansy AI publishes no rankings and shares no individual scores with the rest of the team.