Greeted by name, offered an evening spa slot
Lansyforhotels
A warm welcome — that’s great. Lansy shows you how it earns money.
A hotel has two voices — reception and the phone line. Lansy hears both and shows how service turns into revenue.
100%
of check-ins and calls reviewed — not a sample
≈ 1 min
from a recorded conversation to a finished review
1–2 days
to first reviews on your own standards
Lansy improves hotel service in four simple steps
Lansy Connects
A microphone at the reception desk captures every conversation. Phone lines connect to your existing call recording. Guest data is anonymized before analysis.
Analyze & Highlight Insights
Lansy scores greeting, deposit and Wi-Fi mentions, upsell attempts, and objection handling — showing what worked and what was missed in every interaction.
Makes Staff Profiles
After every shift, each team member’s profile shows check-in standard compliance, upsell rate, and next-step follow-through.
Builds Property & Group Analytics
Managers see reception and phone performance across every property: where standards slip, and how the team improves after training.
Helps increase upsells and revenue per stay in every guest conversation
14/19
check-out review score
3/5
Upsell attempt
4/5
Communication quality
1/2
Greeting
2/3
Farewell
+18% next-step lock-in this month
Check-out review example
Upsell & Locking In the Next Step
Offering a spa slot or a late check-out at the right moment reads as service, not a sales pitch — and turning it into a firm next step (a date, a callback, a confirmed booking) is what makes it revenue. Lansy shows when the offer or the close was missed.
Guest Communication Quality
How well a booking request is understood, whether the price-objection script gets used, and the words the team actually reaches for. Lansy scores the full arc of a guest conversation, not just the outcome.
City Fashion Boutique · September 7 · All locations
Active day with high footfall in the evening hours. Most shoppers are looking for event-ready outfits, and accessories during the fitting stage would have added significant value.
“VIP client builds a complete evening look” — 9.8 / 10, Fatima Al Mansouri. Expertly identified the occasion and provided styling recommendations.
“Return dispute over a dress bought during a promotion” — 3.3 / 10: stop quoting policy before checking the facts.
9.7
new-booking call score (36 of 37 criteria)
WEEKLY TONE PROFILE
10/10
Understanding the purpose
10/10
Information given
8/10
Farewell
8/10
Check-in
Reviews Based on Real Conversations
Lansy breaks each interaction into key stages — from greeting to the next step — and gives the manager a ready-made review instead of hours of listening.
Connect.
We install a reception microphone and connect it to your call recording.
Tune to your property.
We load check-in checklists, booking scripts, upsell goals, and the standards that matter for a boutique property or a hotel group.
First reviews & reports.
The first breakdowns appear in the system: check-in standard scores, upsell signals, and objection-handling gaps.
Staff profiles & group trends.
Lansy builds a history of shifts, creates staff profiles, and shows how reception and phone performance change over time — across every property.
Group-wide visibility.
Managers compare properties side by side: where standards hold, where they slip, and which shifts need support.
