Lansy AI for cafes & restaurants
Lansy AI shows which upsells and service moments each shift misses
Lansy AI turns guest conversations into a clear shift review. It shows missed upsells, service quality, how the team keeps to the standards, and where each employee can grow.
- more often baristas offered the loyalty card
- 1.5×
- more often baristas offered the loyalty card
- items in each order
- +10.5%
- items in each order
* Lansy AI pilot in a coffee chain: one coffee shop, the first week with Lansy AI
A shift review from every guest conversation
Lansy AI splits each conversation into the key stages of service, from the greeting to the upsell. Instead of hours of listening, the manager gets a ready shift review.
See which upsells your team misses, on your own shifts
At the counter
See what happens at the counter
How the team greets guests and keeps to the standard of conversation.
LCoffee chain›At the counterStandard checklist · one order
Said the house greetingdoneAsked open questionsdoneOffered the seasonal menumissedDescribed the drink vividlydoneAsked about the loyalty carddoneHelped sign up for the cardmissedRepeated the orderdoneNamed the totaldoneWhich items guests ask for and can’t get, and what they ask about most often.
“We’ve been waiting 15 minutes,” “you forgot my order,” “the coffee is cold.” Lansy AI flags these lines before they turn into complaints and negative reviews.
Standard checklist · one order
See what happens at the counter
Upsells
Grow the check where the team misses the moment
Which offers raise the check and where the team lets the moment pass: desserts and syrups that never came up with a latte.
LCoffee chain›UpsellsTimes the seasonal menu was not offered
299
for the period · last 30 days
Phrases that work · upsell conversion, %
“A waffle roll with your latte”38“Try the seasonal syrup”24“Make it a double shot”19Offers and declines for every day of the period: drink size, drink upgrades, desserts, and sandwiches.
The reasons guests give when they turn an offer down, ranked by mentions.
Times the seasonal menu was not offered
299
for the period · last 30 days
Phrases that work · upsell conversion, %
Grow the check where the team misses the moment
Team
See how the team changes from shift to shift
Each conversation splits into the stages of service, each with a timecode and a quote from the recording.
LCoffee chain›TeamStages of one order · 3 min
- 00:00 – 00:01Greeting“Good evening!”
- 00:03 – 00:39Needs discovery“What are you in the mood for? Something sweeter, or not too sweet?”
- 00:39 – 01:01Presentation“Try our seasonal pear-ginger latte. It’s sweet, with a little bite from the ginger… Mostly sweet, soft, and creamy.”
- 01:47 – 01:56Loyalty card“Shall we set you up with a rewards card? — No, thanks.”
- 02:04 – 02:33Closing“A pear-ginger latte and a waffle roll. Here’s your change. It’ll be just a couple of minutes.”
Whether each employee keeps to the standards, uses upsells, and follows the recommendations after training.
Which skills improve, where mistakes repeat, and what to discuss with the employee next.
Stages of one order · 3 min
- 00:00 – 00:01Greeting“Good evening!”
- 00:03 – 00:39Needs discovery“What are you in the mood for? Something sweeter, or not too sweet?”
- 00:39 – 01:01Presentation“Try our seasonal pear-ginger latte. It’s sweet, with a little bite from the ginger… Mostly sweet, soft, and creamy.”
- 01:47 – 01:56Loyalty card“Shall we set you up with a rewards card? — No, thanks.”
- 02:04 – 02:33Closing“A pear-ginger latte and a waffle roll. Here’s your change. It’ll be just a couple of minutes.”
Service management without manual shift reviews or mystery shoppers
Lansy AI collects all the data in one place. The manager sees right away what happens at each location, what works best, and where the problems and missed opportunities are.
All baristas and all locations: script adherence, items out of stock, and upsells by category
Script adherence, average score out of 10
6.7
for the period · April 18 – May 18, 2026
Items out of stock, by guest requests
Upsell offers the guest declined
79%
for the period · April 18 – May 18, 2026
Upsells by category
Service management without manual shift reviews or mystery shoppers
Works with what you already have
Lansy AI reads conversations from the sources you already use and adds what your POS does not record: how the conversation itself went.
POS and CRM
Not needed to start: the conversations alone are enough. An integration links conversations to the check and the menu categories.
Telephony and audio feeds
If you already record calls or have an audio feed, Lansy AI connects to it.
Microphones at the counter
Compact microphones go at the counter, the bar, and the register. No cameras or video are involved.
Works with what you already have
Guest data is protected before analysis begins
Personal details are masked at the moment of transcription, before any text goes out for analysis. Data stays on infrastructure in the region where you work, the UAE or Saudi Arabia, in an isolated workspace for your company. Both the employee and the guest agree before anything is recorded.
- where the data is stored, in an isolated workspace
- UAE · KSA
- where the data is stored, in an isolated workspace
- encryption for audio and text
- AES-256
- encryption for audio and text
Case studies
Baristas offered the loyalty card 1.5× more often
A coffee chain of 200+ locations. Lansy AI reviewed every guest conversation at the counter of one coffee shop.
- items in each order
- +10.5%
- items in each order
- average check
- +5%
- average check
Agents offered an add-on unprompted in almost 8 of 10 order calls
A sushi delivery service. Lansy AI reviewed more than 6,000 call center conversations.
- order calls with an unprompted add-on offer
- +29%
- order calls with an unprompted add-on offer
- fewer orders with an error at pickup points
- 55%
- fewer orders with an error at pickup points
How does Lansy AI help grow the average check in a coffee shop or restaurant?
It shows where the team does not offer an add-on, which offers come too late or sound perfunctory, which lines work better, and how the result changes from shift to shift. The manager sees the specific moments for an add-on on every shift, not one overall score.
How is this different from a mystery shopper?
A mystery shopper checks one scenario at one moment. Lansy AI reviews the whole flow of real conversations and shows the patterns by location, shift, and employee: the full picture of service rather than a one-off snapshot.
Does it work in a noisy room or at the bar?
Yes. Lansy AI is built for in-person locations: cafes, restaurants, quick-service restaurants, bakeries, and other formats where the team talks to guests face to face. Compact microphones sit in the service area: at the register, the bar, and the counter. The models are trained to pick the employee–guest conversation out of the room noise. In difficult acoustics some lines can be lost, so at the start we check the recording quality at every location.
Do we need to connect the POS or the CRM?
Not to start: the conversations alone are enough. A POS or CRM integration links conversations to the check, the menu categories, and business metrics when you want to go deeper.
What does the employee see?
Recommendations rather than a penalty report: what went well, where an opportunity was missed, and what to try in the next conversation. The personal report is visible only to the employee and the manager, and there are no public rankings inside the team.
Can we start with one location?
Yes. A pilot can run at a limited number of locations, so you can compare shifts, see the first patterns, and judge how it would scale to the whole chain.
Does Lansy AI work for restaurants, not only coffee shops?
Yes. In a restaurant, Lansy AI reviews the work of servers, hosts, and floor managers: dish recommendations, drink and dessert upsells, the service standard, and how conflicts are handled.
Does it work in Arabic?
Yes. Lansy AI transcribes and reviews conversations in Arabic, English, or a mix of both, including conversations that switch languages midway.
Do employees have to agree to recording?
Yes. Both the employee and the guest agree before anything is recorded. Either can withdraw at any time, and their data is deleted, unless the law requires keeping it longer.