Lansy AI for beauty salons
When a guest does not come back, Lansy AI shows what went wrong
Lansy AI reviews every conversation at reception automatically. The manager sees why a guest did not book again and which moment at checkout was missed.
Every conversation at reception, from the first call to checkout
Lansy AI listens to conversations at the reception desk and reviews each one: the call and the booking, checkout and feedback, and the offer to book the next visit.
First reviews in two days, against your salon’s own standards
Reception
From the first call to checkout at the desk
Whether the receptionist offered a convenient time on the first call and what she promised at booking. Lansy AI records whether the visit matched what the guest expected.
LBeauty salon›ReceptionShift review · reception · today
- 0:12Warm greeting · Receptionist“Good afternoon. Lovely to see you, come in, I’ll get everything ready.”
- 0:48Booking and expectations confirmed · Receptionist“You’re in for a cut and blow-dry, right? Your stylist will be free in five minutes.”
In 3 of 4 cases, the guest leaves after the treatment and nobody asks how it went. Lansy AI records whether that question was asked.
The receptionist offers to book the next visit first, before the guest leaves. Lansy AI records when that moment is missed.
Shift review · reception · today
- 0:12Warm greeting · Receptionist“Good afternoon. Lovely to see you, come in, I’ll get everything ready.”
- 0:48Booking and expectations confirmed · Receptionist“You’re in for a cut and blow-dry, right? Your stylist will be free in five minutes.”
From the first call to checkout at the desk
Manager
The whole salon at a glance
The manager asks a question in plain language and gets an answer from real shift data. This week’s answer: feedback and the next booking are missed most often, and both happen in the same 30 seconds at checkout.
LBeauty salon›ManagerCheckout this week · all receptionists, % of guests
Asked how the visit went28%Offered to book the next visit44%Called the guest by name91%The numbers you already follow, from return rate to the average ticket, now rest on live conversations.
Which shifts book the next visit most often and what the receptionist says there, so the team can borrow the line. No ranking is shown to the team.
Checkout this week · all receptionists, % of guests
Each role sees its own report
The receptionist gets a personal review of the shift with quotes and tips. The manager gets a summary with conclusions for the whole salon.
The whole salon: the week in numbers and what to fix at checkout
Beauty salon · last 7 days · This report arrives weekly
A warm greeting at reception holds at 94%, and feedback collected at checkout rose to 28%. The average score is 9.2, and the salon has gone 7 days in a row without complaints.
Warm greeting at reception
94%
stableFeedback at checkout
28%
+11%Average score
9.2
+0.4Days without complaints
7
+3Patterns of the week
Checkout lags behind the greeting
In the latest shifts, the receptionist asked about the visit at checkout with 3 guests of 7 and booked the next visit for 5 of 8. The shift with 12 guests and 100% warm greetings scored 9.3.
Each role sees its own report
Works with what you already have
Lansy AI adds what the POS and the CRM do not record: how the conversation at reception went.
POS, CRM, and your systems
Lansy AI runs alongside your POS and CRM and does not replace them. Reviews arrive in the dashboard, by email, or into your own systems through the API.
Telephony and audio feeds
If the salon already records calls or has an audio feed, Lansy AI connects to it.
A microphone at the reception desk
A compact clip-on microphone sits at the reception desk or the payment terminal. No cameras are needed.
Works with what you already have
Guest data is protected before analysis begins
Personal details are masked at the moment of transcription, before any text goes out for analysis. Data stays on infrastructure in the region where you work, the UAE or Saudi Arabia, in an isolated workspace for your company. Both the employee and the guest agree before anything is recorded.
- where the data is stored, in an isolated workspace
- UAE · KSA
- where the data is stored, in an isolated workspace
- encryption for audio and text
- AES-256
- encryption for audio and text
What is Lansy AI, and who is it for?
Lansy AI analyzes conversations between employees and guests. It takes the specifics of the industry into account, reviews conversations automatically, and scores service quality. The manager sees problems, strong practices, and how the team is changing.
How is this different from a mystery shopper?
A mystery shopper is a single check against one scenario. Lansy AI reviews all conversations every day. Instead of a one-off score, the employee gets personal coaching on specific moments of the shift: what worked and what could have been done differently.
What about the privacy of guests and staff?
Names, phone numbers, card numbers, and addresses are removed before analysis begins and never reach the reports. Each company has its own closed workspace with restricted access. Data is encrypted with AES-256, and an employee’s personal reports are visible only to them and their manager. There are no rankings inside the team.
How long does a pilot take to launch?
From two days. First we discuss the salon’s goals and set up the scoring criteria. Then we connect the reception desk and check the recording quality. The first report is ready by the end of the second day of the pilot.
Where should the microphone go?
A clip-on microphone attaches in the service area: on the payment terminal, the till, or the reception desk, right between the employee and the guest, with nothing blocking the sound.
Does it work in Arabic?
Yes. Lansy AI transcribes and reviews conversations in Arabic, English, or a mix of both, including conversations that switch languages midway.
Do employees have to agree to recording?
Yes. Both the employee and the guest agree before anything is recorded. Either can withdraw at any time, and their data is deleted, unless the law requires keeping it longer.
What does the employee see?
By default, only their own conversations and reviews. The manager sees their team. Lansy AI publishes no rankings and shares no individual scores with the rest of the team.