Lansyforbeauty&wellnessteams
Client didn’t rebook? Lansy shows you exactly why.
Lansy analyzes every conversation automatically. Salon managers see why clients skip their next visit — and how to grow the average ticket through better recommendations.
100%
of reception and treatment-room conversations reviewed
≈ 1 min
from a recorded visit to a finished review
1–2 days
to first reviews on your own standards
Lansy improves service in four simple steps
Lansy Records Conversations
Reception and treatment-room conversations are captured with a compact microphone. Personal data is masked automatically before analysis.
Analyze & Highlight Insights
Lansy analyzes greetings, upsells, objections, and closing the booking — showing strengths, missed opportunities, and clear next steps for each employee.
Makes Staff Profiles
After every shift, each receptionist’s profile shows strengths, recurring gaps, and next growth goals.
Builds Salon & Team Analytics
Managers get a clear view across salons, shifts, and staff: rebooking trends, ticket size, and team growth after training.
Helps increase rebooking and average ticket size at every visit
62%
client booked an appointment
24%
asked for time to think
14%
declined or hung up
34
incoming calls this week
Insight
Clients “on pause” often go to a competitor
9.2/10 — Receptionist’s shift score
“Feedback not collected” — “Rebooking not offered”
Calls & Booking
How the client’s first call went: was a convenient time offered, what was promised at booking. Lansy tracks whether the visit matched expectations.
Checkout & Feedback
In 3 of 4 visits, the client leaves after treatment and no one asks how it went. Lansy flags whether that question was asked.
City Fashion Boutique · September 7 · All locations
Active day with high footfall in the evening hours. Most shoppers are looking for event-ready outfits, and accessories during the fitting stage would have added significant value.
Fatima Al Mansouri (senior stylist) — 9.1 / 10
Consistently sets the pace for the team.
Omar Haddad (sales consultant) — 5.6 / 10
Score has been slipping second day running.
91%
greeted the client by name at reception
THIS WEEK – ALL RECEPTIONIST
44%
offered rebooking before the client left
28%
asked how the treatment went
56%
didn’t offer the next slot
72%
left without being asked
Shift Review Based on Real Conversations
Lansy breaks each conversation into key service stages — from greeting to upsell — and gives managers a ready-made shift review instead of hours of listening.
Connect.
We set up shift recording and connect your team.
Tuned to your salon.
We configure service standards, rebooking goals, and the scores and metrics that matter to you.
First shift reviews & reports.
The first conversation breakdowns appear in the system: service scores, rebooking signals, and standards compliance.
Staff profiles & team trends.
Lansy builds a history of shifts, creates staff profiles, and shows how service and results change over time.
The big picture.
Managers see it all — across shifts and staff. What’s improving, where rebookings slip, how the team grows.
