Lansy for beauty & wellness teams

Lansy for beauty & wellness teams

Client didn't rebook? Lansy shows you exactly why.

Client didn't rebook? Lansy shows you exactly why.

Lansy analyzes every conversation automatically. Salon managers see why clients skip their next visit — and how to grow the average ticket through better recommendations.

Lansy analyzes every conversation automatically. Salon managers see why clients skip their next visit — and how to grow the average ticket through better recommendations.

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Book a demo

Book a 30min meet with us

Book a 30min meet with us

+20 pts

+20 pts

rebooking rate over 5 months with Lansy

rebooking rate over 5 months with Lansy

94%

94%

warm, on-brand greetings recorded at reception

warm, on-brand greetings recorded at reception

9.2 / 10

9.2 / 10

average shift score for the best receptionists

average shift score for the best receptionists

* based on pilots built on Lansy's technology

* based on pilots built on Lansy's technology

 Lansy improves service in four simple steps

 Lansy improves service in four simple steps

Lansy Records Conversations

Reception and treatment-room conversations are captured with a compact microphone. Personal data is masked automatically before analysis.

Lansy Records Conversations

Reception and treatment-room conversations are captured with a compact microphone. Personal data is masked automatically before analysis.

Lansy Records Conversations

Reception and treatment-room conversations are captured with a compact microphone. Personal data is masked automatically before analysis.

Analyze & Highlight Insights

Lansy analyzes greetings, upsells, objections, and order closing — showing strengths, missed opportunities, and clear next steps for employee.

Analyze & Highlight Insights

Lansy analyzes greetings, upsells, objections, and order closing — showing strengths, missed opportunities, and clear next steps for employee.

Analyze & Highlight Insights

Lansy analyzes greetings, upsells, objections, and order closing — showing strengths, missed opportunities, and clear next steps for employee.

Makes Staff Profiles

After every shift, each receptionist's profile shows strengths, recurring gaps, and next growth goals.

Makes Staff Profiles

After every shift, each receptionist's profile shows strengths, recurring gaps, and next growth goals.

Makes Staff Profiles

After every shift, each receptionist's profile shows strengths, recurring gaps, and next growth goals.

Builds Salon & Team Analytics

Managers get a clear view across salons, shifts, and staff: rebooking trends, ticket size, and team growth after training.

Builds Salon & Team Analytics

Managers get a clear view across salons, shifts, and staff: rebooking trends, ticket size, and team growth after training.

Builds Salon & Team Analytics

Managers get a clear view across salons, shifts, and staff: rebooking trends, ticket size, and team growth after training.

&

Helps increase rebooking and average ticket size at every visit

Helps increase rebooking and average ticket size at every visit

62%

62%

client booked an appointment

client booked an appointment

09

09

12

12

15

15

18

18

21

21

24%

24%

asked for time to think

asked for time to think

34

94%

34

incoming calls this week

warm greetings at reception

incoming calls this week

14%

14%

declined or hung up

declined or hung up

Insight

+20 pts

Insight

Clients "on pause" often go to a competitor

rebooking rate in 5 months

Clients "on pause" often go to a competitor

9.2/10 — Receptionist's shift score

9.2/10 — Receptionist's shift score

01

01

07

07

14

14

21

21

28

28

"Feedback not collected" — "Rebooking not offered"

"Feedback not collected" — "Rebooking not offered"

Calls & Booking

How the client's first call went: was a convenient time offered, what was promised at booking. Lansy tracks whether the visit matched expectations.

Clients "on pause" most often go to a competitor. Lansy flags when the receptionist didn't offer the next available convenient time.

Calls & Booking

How the client's first call went: was a convenient time offered, what was promised at booking. Lansy tracks whether the visit matched expectations.

Checkout & Feedback

In 3 of 4 visits, the client leaves after treatment and no one asks how it went. Lansy flags whether that question was asked.

91%

91%

greeted the client by name at reception

THIS WEEK – ALL RECEPTIONIST

44%

44%

offered rebooking before the client left

offered rebooking before the client left

28%

28%

asked how the treatment went

asked how the treatment went

56%

56%

didn't offer the next slot

didn't offer the next slot

72%

72%

left without being asked

left without being asked

187

187

Warm greeting

Warm greeting

Warm greeting

149

149

Confirmed booking

Confirmed booking

Confirmed booking

94

94

Thanked for visiting

Thanked for visiting

Thanked for visiting

64

64

Product redommended

Product redommended

Feedback not asked

Feedback not asked

34

34

34

Rebooking not offered

Rebooking not offered

28

28

28

Called by wrong name

Called by wrong name

12

12

12

Shift Review
Based on Real Conversations

Top Performers

Lansy breaks each conversation into key service stages — from greeting to upsell — and gives managers a ready-made shift review instead of hours of listening.

Amira Haddad rebooked 8 of 9 clients this morning, Rania Youssef closed 5 of 6 repeat visits, and Maya Al-Otaibi lifted her return rate by 13%.

1

Connect.
We set up shift recording and connect your team.

Connect.
We set up shift recording and connect your team.

2

Tuned to your salon.
We configure service standards, rebooking goals, and the scores and metrics that matter to you.

Tuned to your salon.
We configure service standards, rebooking goals, and the scores and metrics that matter to you.

3

First shift reviews & reports.
The first conversation breakdowns appear in the system: service scores, rebooking signals, and standards compliance.

First shift reviews & reports.
The first conversation breakdowns appear in the system: service scores, rebooking signals, and standards compliance.

4

Staff profiles & team trends.
Lansy builds a history of shifts, creates staff profiles, and shows how service and results change over time.

Staff profiles & team trends.
Lansy builds a history of shifts, creates staff profiles, and shows how service and results change over time.

5

The big picture.
Managers see it all — across shifts and staff. What's improving, where rebookings slip, how the team grows.

The big picture.
Managers see it all — across shifts and staff. What's improving, where rebookings slip, how the team grows.