Lansy×Pharmacies&Clinics
Every consultation is revenue and reputation. Lansy breaks down conversations and advises the team
Each employee gets an AI mentor that reviews every conversation. The manager sees the team’s quality of work and the potential for revenue growth.
Up to 35%
of potential revenue lost — the pharmacist dispenses but doesn’t recommend
≈50%
of consultations with no usage instructions given
1 in 2
call to the contact center isn’t resolved on the first try
Helps recover missed revenue and add-on recommendations in every consultation
Lansy Records Consultations
A compact microphone at the register, the reception desk, or the doctor’s office. Personal data is anonymized before analysis. Works with the audio feed from cameras you already have.
Analyzes Against Standards
Lansy is tuned to each company’s protocols. The pharmacy, the contact center, and the doctor’s appointment are each evaluated against different criteria.
Reports to Employees
The employee gets a breakdown with quotes and recommendations for every consultation.
Builds Manager Dashboards
The manager gets a dashboard for the location or department, with quality and add-on sale metrics.
A relevant recommendation is part of the consultation. Lansy flags it when it’s missing
8.6
average consultation
score
41%
consultations with add-on recommendation
74%
conversion to bookings
0
prescription violations
4.2
avg. call time, min
Average score · Pharmacy — Jumeirah 7.1 → 8.6
Consultation review · Today · 12:34
Strong needs discovery, a well-reasoned recommendation, and an add-on sale. Growth area: ask about allergies before recommending — Lansy added this to the checklist.
Contact Center & Reception
The weak spots are objection handling and offering a follow-up visit. Lansy highlights the best examples for a team review.
Riviera Food Delivery · September 7 · All shifts
Active day with high volume on grill orders. The morning shift resolved 98% of delivery status inquiries on the first call.
“Family grill order with allergy check and bundle suggestion” — 9.7 / 10, Noura Al Mazrouei. Confirmed allergen safety with the kitchen; calm and helpful.
“Cold delivery complaint left waiting for a resolution” — 4.3 / 10: never leave the customer in unexplained silence.
44%
of appointments with no follow-up offered
SCRIPT COMPLIANCE · WHOLE TEAM
58%
‘Too expensive’
32%
‘I’ll call back’
71%
‘No time slot’
74%
conversion to bookings
Appointment Review Based on Real Conversations
Good history-taking and clear explanations. The side effects of the new medication weren’t mentioned — the patient left without that information.
Recording.
A compact microphone at the register, the reception desk, or the doctor’s office. Personal data is anonymized before analysis.
Analysis against standards.
Lansy is tuned to each company’s protocols — the pharmacy, contact center, and doctor’s appointment are each evaluated differently.
Report.
The employee gets a breakdown with quotes and recommendations; the manager gets a dashboard for the location or department.
First results.
We install the hardware and load your standards and protocols — first reviews are ready in 1–2 days.
Full rollout.
We connect all locations. Employees get personal recommendations; the director gets analytics across the whole organization.
