Lansy AI for pharmacies
Lansy AI reviews every consultation at the counter against your standard
Each pharmacist gets an AI mentor with a review of every consultation. The manager sees the quality of the team’s work and where add-on recommendations are missed.
- prescription-dispensing violations
- 0
- prescription-dispensing violations
- of visits ended without instructions on how to take the medicine
- 63%
- of visits ended without instructions on how to take the medicine
* Lansy AI pilot at the counter of a pharmacy chain, the first 30 days
Each consultation goes from recording to review to data
Lansy AI works where the pharmacist talks to the customer. It reviews each consultation: symptom discovery, product choice, add-on recommendations, usage instructions, and prescription dispensing.
First consultation reviews in two days, tuned to your pharmacy’s standards
Consultation
Review every consultation at the counter
Lansy AI checks symptom discovery, product choice, add-on recommendations, usage instructions, and prescription dispensing in every consultation.
LPharmacy chain›ConsultationLaila, senior pharmacist
Consultation review · Today, 12:34
Overall score
8.6 /10
Checklist
5 of 6
Prescription dispensing
No violations
Summary
Strong needs discovery. A well-reasoned recommendation and an add-on sale. Asking about allergies is the important step for the next consultation.
Consultation checklist
Clarified the symptomsdoneExplained the choice of productdoneOffered an add-ondoneGave instructions on how to take itdoneAsked about allergiesmissedPrescription dispensing: no violationsdoneLansy AI marks where the pharmacist recommended a product without instructions and where an add-on was missed.
The employee gets a recommendation for the next consultations, tied to their own conversation.
Laila, senior pharmacist
Consultation review · Today, 12:34
Overall score
8.6 /10
Checklist
5 of 6
Prescription dispensing
No violations
Summary
Strong needs discovery. A well-reasoned recommendation and an add-on sale. Asking about allergies is the important step for the next consultation.
Consultation checklist
Review every consultation at the counter
Add-ons
A relevant recommendation is part of the consultation
A probiotic with an antibiotic protects the customer’s stomach. When the recommendation is missing, Lansy AI notices.
LPharmacy chain›Add-onsNo add-on was offered with the antibiotic. A probiotic would have fit this case, and the pharmacist did not mention it.
“All right, here’s your medicine. Anything else?”
Better approach
Offer a probiotic with the antibiotic and say what it protects.
Lansy AI shows how often each pharmacist recommends an add-on and how that share changes.
The manager asks the assistant in plain language and gets an answer from real data: how add-ons are going, how branches compare, which conversations to use for training, and at which stage of the consultation add-ons are missed most often.
No add-on was offered with the antibiotic. A probiotic would have fit this case, and the pharmacist did not mention it.
“All right, here’s your medicine. Anything else?”
Better approach
Offer a probiotic with the antibiotic and say what it protects.
A relevant recommendation is part of the consultation
Team
One dashboard for the whole chain
The average consultation score for the week and the latest shifts with their scores, on one screen.
LPharmacy chain›TeamAverage consultation score
8.6
for the period · last 7 days
Latest shifts · score
Day · 4 well-reasoned add-ons9.2Evening · full consultations, instructions given8.8Morning · high traffic, needs rarely clarified7.4Lansy AI follows each employee month by month and shows their best result for the period.
You see how often the pharmacist explains how to take the medicine, and how that changes.
Average consultation score
8.6
for the period · last 7 days
Latest shifts · score
Each role sees its own report
The pharmacist sees the review of each consultation, and head office sees analytics across the whole chain.
The whole chain: consultation KPIs for the week and the weakest shift
Pharmacy chain · last 7 days · This report arrives weekly
The average consultation score is 8.6, up 0.4. An add-on was recommended in 41% of consultations, up 18%. All conversations were reviewed, with no prescription-dispensing violations.
Average consultation score
8.6
+0.4Consultations with an add-on
41%
+18%Conversations reviewed
100%
Prescription-dispensing violations
0
Lowest shift score
7.4
morning shiftPatterns of the week
Morning shifts: needs rarely clarified
The morning shift scored 7.4 under high traffic, with needs rarely clarified. The day shift scored 9.2, with four well-reasoned add-ons.
Each role sees its own report
Works with what you already have
Lansy AI reads conversations from the sources you already use and adds what your POS and pharmacy software do not record: how the consultation itself went.
POS, pharmacy software, and telephony
Lansy AI runs alongside your POS, pharmacy software, and telephony and does not replace any of them. Reviews arrive in the dashboard, by email, or into your own systems through the API.
Call recording
Phone lines connect to your existing call recording.
A microphone at the counter
A compact microphone at the counter is set up in about an hour. No cameras or video are involved.
Works with what you already have
Customer data is protected before analysis begins
Personal details are masked at the moment of transcription, before any text goes out for analysis. Data stays on infrastructure in the region where you work, the UAE or Saudi Arabia, in an isolated workspace for your company. Both the employee and the customer agree before anything is recorded.
- where the data is stored, in an isolated workspace
- UAE · KSA
- where the data is stored, in an isolated workspace
- encryption for audio and text
- AES-256
- encryption for audio and text
Case studies
Prescriptions were clean, dosage instructions missing in 63% of visits
A chain of 30+ pharmacies. Lansy AI reviewed every consultation at the counter for 30 days.
- violations in prescription dispensing
- 0
- violations in prescription dispensing
- of visits included a loyalty card offer
- 52%
- of visits included a loyalty card offer
A pharmacy now reviews every counter visit against the chain’s checklist
A pharmacy chain. Lansy AI reviewed every visit at the counter of one pharmacy against the chain’s checklist.
- counter visits reviewed
- 8,519
- counter visits reviewed
- of visits: the customer asks for a product by name
- 60%
- of visits: the customer asks for a product by name
What is Lansy AI, and who is it for?
Lansy AI is an AI product that analyzes conversations between employees and customers. It accounts for the specifics of each industry, reviews conversations automatically, and scores service quality. The manager sees problems, strong practices, and how the team is developing.
What happens to customer and employee privacy?
Names, phone numbers, card numbers, and addresses are removed from the data before analysis begins and never appear in reports. Each company has its own closed workspace with restricted access. Data is encrypted with AES-256, and an employee’s personal reports are visible only to them and their manager. There are no rankings inside the team.
What happens if the internet goes down at a location?
The microphone keeps recording locally, and the data goes to the cloud as soon as the connection is back. Nothing is lost, and the gaps in connection are marked in the report.
How long does a pilot take to launch?
From two days. First the business goals are discussed and the scoring criteria set up. Then the locations are connected and the recording quality is checked. The first demo report is ready by the end of the second day of the pilot.
Where should the microphone go?
The clip-on microphone attaches in the service area: on the payment terminal, the register, or the counter, right between the employee and the customer, with nothing blocking the sound.
Does it work in Arabic?
Yes. Lansy AI transcribes and reviews conversations in Arabic, English, or a mix of both, including conversations that switch languages midway.
Do employees have to agree to recording?
Yes. Both the employee and the customer agree before anything is recorded. Either can withdraw at any time, and their data is deleted, unless the law requires keeping it longer.
What does the employee see?
By default, only their own conversations and reviews. The manager sees their team. Lansy AI publishes no rankings and shares no individual scores with the rest of the team.