Lansy × Pharmacies & Clinics

Lansy × Pharmacies & Clinics

Every consultation is revenue and reputation. Lansy breaks down conversations and advises the team

Every consultation is revenue and reputation. Lansy breaks down conversations and advises the team

Each employee gets an AI mentor that reviews every conversation. The manager sees the team’s quality of work and the potential for revenue growth.

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Book a 30min meet with us

Book a 30min meet with us

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Up to 35%

Up to 35%

Up to 35%

of potential revenue lost — the pharmacist dispenses but doesn’t recommend

of potential revenue lost — the pharmacist dispenses but doesn’t recommend

≈50%

≈50%

≈50%

of consultations with no usage instructions given

of consultations with no usage instructions given

1 in 2

1 in 2

1 in 2

call to the contact center isn’t resolved on the first try

call to the contact center isn’t resolved on the first try

Helps recover missed revenue and add-on recommendations in every consultation

Helps recover missed revenue and add-on recommendations in every consultation

Lansy Records Consultations

A compact microphone at the register, the reception desk, or the doctor’s office. Personal data is anonymized before analysis.

Lansy Records Consultations

A compact microphone at the register, the reception desk, or the doctor’s office. Personal data is anonymized before analysis.

Lansy Records Consultations

A compact microphone at the register, the reception desk, or the doctor’s office. Personal data is anonymized before analysis.

Analyzes Against Standards

Lansy is tuned to each company’s protocols. The pharmacy, the contact center, and the doctor’s appointment are each evaluated against different criteria.

Analyzes Against Standards

Lansy is tuned to each company’s protocols. The pharmacy, the contact center, and the doctor’s appointment are each evaluated against different criteria.

Analyzes Against Standards

Lansy is tuned to each company’s protocols. The pharmacy, the contact center, and the doctor’s appointment are each evaluated against different criteria.

Reports to Employees

The employee gets a breakdown with quotes and recommendations for every consultation.

Reports to Employees

The employee gets a breakdown with quotes and recommendations for every consultation.

Reports to Employees

The employee gets a breakdown with quotes and recommendations for every consultation.

Builds Manager Dashboards

The manager gets a dashboard for the location or department, with quality and add-on sale metrics.

Builds Manager Dashboards

The manager gets a dashboard for the location or department, with quality and add-on sale metrics.

Builds Manager Dashboards

The manager gets a dashboard for the location or department, with quality and add-on sale metrics.

&

A relevant recommendation is part of the consultation. Lansy flags it when it’s missing

A relevant recommendation is part of the consultation. Lansy flags it when it’s missing

8.6

8.6

average consultation

score

average consultation

score

09

09

12

12

15

15

18

18

21

21

41%

41%

consultations with add-on recommendation

consultations with add-on recommendation

consultations with add-on recommendation

0

0

prescription violations

prescription violations

74%

74%

conversion to bookings

conversion to bookings

4.2

4.2

avg. call time, min

avg. call time, min

Average score · Pharmacy — Jumeirah 7.1 → 8.6

Average score · Pharmacy — Jumeirah 7.1 → 8.6

01

01

07

07

14

14

21

21

28

28

Consultation review · Today · 12:34

Consultation review · Today · 12:34

Strong needs discovery, a well-reasoned recommendation, and an add-on sale. Growth area: ask about allergies before recommending — Lansy added this to the checklist.

Layla Hassan — Senior Pharmacist

Strong needs discovery. A well-reasoned recommendation and an add-on sale. Clarifying the allergy history is an important step for the next consultation.

Contact Center & Reception

The weak spots are objection handling and offering a follow-up visit. Lansy highlights the best examples for a team review.

44%

of appointments with no follow-up offered

SCRIPT COMPLIANCE · WHOLE TEAM

SCRIPT COMPLIANCE · WHOLE TEAM

58%

58%

58%

‘Too expensive’

‘Too expensive’

‘Too expensive’

32%

32%

32%

‘I’ll call back’

‘I’ll call back’

‘I’ll call back’

71%

71%

71%

‘No time slot’

‘No time slot’

‘No time slot’

74%

74%

74%

conversion to bookings

conversion to bookings

94

94

Greeting standard

Greeting standard

Greeting standard

88

88

Identify request

Identify request

Identify request

61

61

Handling objections

Handling objections

Handling objections

74

74

Closing — booking

Closing — booking

Add-on visit

Add-on visit

44

44

44

Avg. call, min

Avg. call, min

4.2

4.2

4.2

Bookings

Bookings

74%

74%

74%

Appointment Review
Based on Real Conversations

Good history-taking and clear explanations. The side effects of the new medication weren’t mentioned — the patient left without that information.

1

Recording.
A compact microphone at the register, the reception desk, or the doctor’s office. Personal data is anonymized before analysis.

Recording.
A compact microphone at the register, the reception desk, or the doctor’s office. Personal data is anonymized before analysis.

2

Analysis against standards.
Lansy is tuned to each company’s protocols — the pharmacy, contact center, and doctor’s appointment are each evaluated differently.

Analysis against standards.
Lansy is tuned to each company’s protocols — the pharmacy, contact center, and doctor’s appointment are each evaluated differently.

3

Report.
The employee gets a breakdown with quotes and recommendations; the manager gets a dashboard for the location or department.

Report.
The employee gets a breakdown with quotes and recommendations; the manager gets a dashboard for the location or department.

4

First results.
We install the hardware and load your standards and protocols — first reviews are ready in 1–2 days.

First results.
We install the hardware and load your standards and protocols — first reviews are ready in 1–2 days.

5

Full rollout.
We connect all locations. Employees get personal recommendations; the director gets analytics across the whole organization.

Full rollout.
We connect all locations. Employees get personal recommendations; the director gets analytics across the whole organization.