Case studies
Five pilots, every conversation reviewed
Each case shows what Lansy AI reviewed and what changed in the team’s work. Clients are described by category and scale, and the figures come from their pilots.
Industry
Task
Cafes
Baristas offered the loyalty card 1.5× more often
A coffee chain of 200+ locations. Lansy AI reviewed every guest conversation at the counter of one coffee shop.
- items in each order
- +10.5%
- items in each order
- average check
- +5%
- average check
Pharmacies
Prescriptions were clean, dosage instructions missing in 63% of visits
A chain of 30+ pharmacies. Lansy AI reviewed every consultation at the counter for 30 days.
- violations in prescription dispensing
- 0
- violations in prescription dispensing
- of visits included a loyalty card offer
- 52%
- of visits included a loyalty card offer
Schools
Nearly every lesson reviewed, up from about 20 a month
A full-day private school with 51 teachers. Lansy AI reviewed lessons against the school’s own criteria.
- lessons reviewed in four months
- 4,796
- lessons reviewed in four months
- of the school’s own criteria in each review
- 25
- of the school’s own criteria in each review
Call CenterCafes
Agents offered an add-on unprompted in almost 8 of 10 order calls
A sushi delivery service. Lansy AI reviewed more than 6,000 call center conversations.
- order calls with an unprompted add-on offer
- +29%
- order calls with an unprompted add-on offer
- fewer orders with an error at pickup points
- 55%
- fewer orders with an error at pickup points
Hotels
Receptionists made 6× more service offers in the first month
A five-star boutique hotel. Lansy AI reviewed every check-in and suggested a service for each guest.
- more offers built on the guest’s situation
- 3.7×
- more offers built on the guest’s situation
- offer-to-purchase conversion
- +20%
- offer-to-purchase conversion