Mystery shopping
Mystery shopping reports one visit. Lansy AI reports every shift.
You are hiring someone to tell you what happens between your staff and your customers. The question worth asking first is how much of the month that answer will cover.
Every conversation reviewed
Feedback to the employee in ≈1 min
Coverage
What a monthly visit actually buys
A mystery shopping program buys staged visits. Someone walks in, plays a scenario, and fills in a form. The report describes that visit accurately, and says nothing about the hundreds of other conversations on the same floor that week, because nobody heard them. Lansy AI listens to the conversations your team already has and scores each one against your service standard.
1 visit
what a mystery shopper report covers
100%
of conversations reviewed by Lansy AI
≈1 min
from conversation to employee feedback
What you get
What lands on a manager's desk
A report per shift
Every conversation from the shift, scored against your standard, with the line of dialogue each score came from.
A profile per employee
Strengths, the skills that lag, and movement week over week. For each person, not for the store as a whole.
Feedback the same day
The employee sees their own result about a minute after the conversation ends, while they still remember it.
Arabic and English
Conversations are analyzed in both languages, so a mixed-language floor is covered by one standard.
Getting started
How a pilot runs
01
You name the standard
The greeting, the questions your staff should ask, the objections they should handle. Lansy AI scores against that, not against a generic template.
02
Recording starts on the floor
Conversations are captured on the devices your team already carries. Nothing is staged, and nobody is sent in.
03
You read the first shifts
The report arrives per shift. You compare what the standard says with what the floor actually sounds like.
Where a visit still wins
What Lansy AI does not do
It does not test a scenario you invent. A staged return, a complaint, or a comparison with a competitor is a question someone has to walk in and ask.
It does not look at the store. Shelf condition, cleanliness, and queue length are seen by eyes, not heard by a microphone.
It does not cancel a visit you already planned. Run the visit when the question is about one specific scenario, and let Lansy AI cover the rest of the month.
Questions buyers ask
- Do you provide mystery shoppers?
- No. Lansy AI is not a mystery shopping agency. It analyzes the conversations your own team has with customers, on every shift, instead of sending someone in once a month.
- How are conversations recorded?
- On the devices your team already carries. The employee starts the shift in the app, and the recording runs in the background.
- What does the employee see?
- Their own result and nothing else: strengths, the skills that lag, and the focus for the week. The manager sees the team.
- Does it work in Arabic?
- Yes. Conversations are analyzed in Arabic and English, and the same standard applies to both.
- How is it priced?
- You pay for the standard being applied, not per visit. Covering more conversations does not raise the bill, because nothing is sampled.
See it on your own floor
A pilot runs on your conversations and your service standard, not on a demo dataset. Book a demo, and we will walk you through the report from a real shift.