Real-time prompts, while the customer is still on the call
Lansy Live listens to the call and shows what to say next: the answer, a free slot, the right add-on, even a live translation.
WhatsApp
Zoom
Teams
Google Meet
Aircall
Twilio
Webex
Telegram
Slack
ViberWhatsAppZoomTeamsGoogle MeetAircallTwilioWebexTelegramSlackViberRuns on its own. You just talk.
You answer a phone call
Live notices the call by itself. No buttons, no bot on the line.
Lansy Live assists you in real time
Answers, free slots and the right add-on appear while the customer talks.
You get a summary
When you hang up, the call summary and next steps are already written.
Fits your stack, plays by your rules
Private by default
Names, phone numbers and cards are masked before any AI sees the text. Recordings are visible to your team only, in line with the UAE PDPL.
Answers any question
Ask in the bar mid-call. Live answers from your data in a second.
Fully customisable
Tune what Live says and when, per team and per script.
Grounded in your data
Every line comes from your catalogue, prices, stock and scripts. If the answer isn't there, Live says so.
Your questions answered
The app sits on the agent's computer and captures audio directly: the microphone and the softphone's incoming sound. Nothing plugs into your PBX, and the customer never notices a thing.
Any desktop softphone, browser calling, WhatsApp, Zoom, Teams or Google Meet. Suggestions draw on your CRM and knowledge base: Salesforce, HubSpot, Zoho, Pipedrive and more.
From your own materials: playbooks, price lists, stock levels, schedules, order history. Live answers strictly from them. If the answer isn't there, it says so instead of making one up.
Yes. Live transcribes the customer in their language and shows the translation to the agent as they speak. Arabic, English and Russian are supported, including calls that switch mid-sentence.
Personal data is masked before any AI sees the text, dialogues are encrypted, and processing follows the UAE PDPL. The call-recording notice stays on your side, exactly as in your call centre today.
About a week: we connect your knowledge base and CRM, tune the prompts to your scripts and run a pilot on real calls.
No. Your agent stays on the call and decides what to say. Live only puts the right answer, slot or add-on in front of them while the customer is talking.
It says so. Live answers only from your data, so a missing price or policy shows up as a gap to fill, not as a confident guess read out to a customer.
Yes. Press Enter and ask about stock, a price, a colleague's schedule, the customer's last order. The answer comes from your data in about a second.
Live writes the summary and the next steps as soon as the agent hangs up. No notes to type and nothing lost between calls.
Yes. Tone, answer length, how often to offer add-ons, translation and whether to answer only from your data are set per team and per script.
It depends on the number of agents and the integrations you need. Book a demo and we'll send an offer for your team after the pilot.