Lansy AI for contact centers
Sales start with the first sentence. Lansy AI shows what happens on the line.
AI call analysis for delivery services, online stores, and hotels, anywhere an agent talks with a customer. Lansy AI shows where customers are won and lost.
- order calls with an unprompted add-on offer
- +29%
- order calls with an unprompted add-on offer
- more often agents read the order back before the total
- 4.3×
- more often agents read the order back before the total
- call center conversations reviewed in the pilot
- 6,000+
- call center conversations reviewed in the pilot
* Lansy AI pilot at a food delivery call center, June 16 to August 31, 2026
Recording, review, and data after every call
Lansy AI scores how the call went and what it achieved, from the greeting to the final agreement. The criteria follow your scripts.
See Lansy AI on your own calls: a pilot, the first reviews, and a team report
On the line
Hear the script from the first sentence
Did the agent name the brand and their own name, ask for the customer’s name, and use it? In a hotel, did they recognize a returning guest; in delivery, did they say the brand greeting? The first 15 seconds set the tone for the whole call.
LContact center›On the lineCall review · today
- 0:05Standard greeting · Agent“Good afternoon, thank you for calling. This is Faris, how can I help?”
- 0:42Qualification: items and address confirmed · Agent“Is this for one person? And is the delivery address the same as last time?”
- 1:38Add-on not offered · Lansy AI“A drink is usually added to this order. The moment was missed.”
Team average score
7.8 → 8.9
for the period · 3 weeks
Team · script adherence, %
Standard greeting94Customer addressed by name87Full script applied72Call closed correctly81Did the agent collect what matters before offering anything? For a hotel booking, that is the dates and the type of stay; in retail, the purpose and the budget; in delivery, the order, the address, and any special requests.
Pace, filler words, and manners. Lansy AI flags when the agent speaks too fast, makes speech errors, or interrupts the customer.
Call review · today
- 0:05Standard greeting · Agent“Good afternoon, thank you for calling. This is Faris, how can I help?”
- 0:42Qualification: items and address confirmed · Agent“Is this for one person? And is the delivery address the same as last time?”
- 1:38Add-on not offered · Lansy AI“A drink is usually added to this order. The moment was missed.”
Team average score
7.8 → 8.9
for the period · 3 weeks
Team · script adherence, %
Hear the script from the first sentence
Sale
See where the customer decides
How many options did the agent offer, and did they say the price? The customer needs a choice and full clarity before deciding to buy.
LContact center›SaleRoom booking
Ziad · Hotel contact center · 16:30
Overall score
8.1 /10
Line
Bookings
Summary
Presented the options well and explained the price. Growth area: link the room’s features to the guest’s specific request.
Quality of the offer
Offered 2–3 options, not one and not fivedoneNamed the price and what it includesdoneBenefit not tied to the request: a family with children, and the single-story building went unmentionedmissedMoved from each feature to its benefit for the guestdoneThe critical moment of any call. Lansy AI tells a firm agreement with a date and time from a noncommittal “I’ll call back later” and from no next step at all.
The customer may doubt the price or not see what the total is made of. Lansy AI records how the agent handles it and how the customer’s mood changes by the end of the call.
Room booking
Ziad · Hotel contact center · 16:30
Overall score
8.1 /10
Line
Bookings
Summary
Presented the options well and explained the price. Growth area: link the room’s features to the guest’s specific request.
Quality of the offer
See where the customer decides
For the manager
Answers about the team, with quotes from real calls
What customers ask about most and what stays unanswered: amenities and rates for a hotel, brands and delivery times for an online store. Lansy AI turns conversations into data for marketing and team training.
LContact center›For the managerRecurring topics found
5
for the period · May
Top 5 inbound call topics
Delivery terms and cost312Item availability and stock241Order changes and cancellations188Wait time and order status174Rate details and website mismatches129Customer questions left unanswered, % of such questions
A discount61%The loyalty program44%An alternative product38%Ask about trends over a period, a specific shift, or why add-ons dropped. Lansy AI answers with quotes from real calls, so nobody has to relisten to the archive.
Lansy AI shows where an objection is handled worst and what separates the answers that keep the customer from the ones that lose them.
Recurring topics found
5
for the period · May
Top 5 inbound call topics
Customer questions left unanswered, % of such questions
Each role sees its own report
The same reviews open differently for each person: the agent sees each of their calls, the team lead sees each agent’s progress, and the head of service sees the whole contact center.
The whole contact center on one screen: script, conversion, and the next step
Whole contact center · last 7 days · This report arrives weekly
The average call score is 8.7, up 0.4. The next step is locked in on 38% of calls, and 41% of inquiry calls convert into an order or a callback. The morning inbound shift scored highest, 9.1, with no escalations.
Average call score
8.7
+0.4Next step locked in
38%
+14%Inquiry calls converted
41%
+9%Greeting adherence
97%
stableSenior agent · inbound B2C
9.3
+21% conversionAgent · corporate clients
9.0
7 of 9 follow-ups closedPatterns of the week
Recent shifts
Morning, inbound, 09:00–14:00: 18 calls, no escalations, 9.1. Day, B2B outbound, 13:00–18:00: 11 follow-ups, 7 locked in, 8.8. Evening, inbound, 17:00–22:00: a price objection handled, 7.9.
Each role sees its own report
Works with what you already have
Lansy AI reads calls from the recordings you already keep and adds what your telephony and CRM do not record: how the conversation itself went.
Telephony and call recording
If your telephony already records calls, Lansy AI connects to that recording. Nothing changes in the agents’ work.
CRM
If the call audio comes through your CRM, Lansy AI connects to that stream. The CRM stays as it is.
Microphones for in-person service
Where there is no recording, compact microphones are set up at the counter in an hour. No cameras or video are needed.
Works with what you already have
Customer data is protected before analysis begins
Personal details are masked at the moment of transcription, before any text goes out for analysis. Data stays on infrastructure in the region where you work, the UAE or Saudi Arabia, in an isolated workspace for your company. Both the employee and the customer agree before anything is recorded.
- where the data is stored, in an isolated workspace
- UAE · KSA
- where the data is stored, in an isolated workspace
- encryption for audio and text
- AES-256
- encryption for audio and text
Case study
Agents offered an add-on unprompted in almost 8 of 10 order calls
A sushi delivery service. Lansy AI reviewed more than 6,000 call center conversations.
- order calls with an unprompted add-on offer
- +29%
- order calls with an unprompted add-on offer
- fewer orders with an error at pickup points
- 55%
- fewer orders with an error at pickup points
What is Lansy AI, and who is it for?
Lansy AI analyzes conversations between employees and customers. It accounts for the specifics of your industry, reviews conversations automatically, scores the quality of service, and helps the manager see problems, strong practices, and how the team is changing.
How does Lansy AI collect data? Is special equipment needed?
If you already record calls or have an audio stream from your CRM, Lansy AI connects to it. If not, compact microphones are set up at your location in an hour. No cameras or video are needed.
What about the privacy of customers and employees?
Names, phone numbers, card numbers, and addresses are removed from the data before analysis begins and never reach the reports. Each company has its own closed workspace with restricted access. Data is encrypted with AES-256, and employees’ personal reports are visible only to them and their manager. There are no rankings inside the team.
What can Lansy AI analyze: only the words, or the tone too?
Both. Lansy AI analyzes what was said and individual signals in how people speak: pauses, intonation, interruptions, and changes of tone. For example, it can notice that a customer started answering noticeably colder, even when the order and the speed of service look normal.
How long does a pilot take to launch?
From two days. First the business goals are discussed and the scoring criteria are set up. Then the lines are connected and the recording quality is checked. The first report is ready by the end of the second day of the pilot.
Does it work in Arabic?
Yes. Lansy AI transcribes and reviews conversations in Arabic, English, or a mix of both, including conversations that switch languages midway.
Do employees have to agree to recording?
Yes. Both the employee and the customer agree before anything is recorded. Either can withdraw at any time, and their data is deleted, unless the law requires keeping it longer.
What does the employee see?
By default, only their own conversations and reviews. The manager sees their team. Lansy AI publishes no rankings and shares no individual scores with the rest of the team.