Offered two options, agreed to call back tomorrow
Lansyforcontactcenters
Turn every call into revenue insight
AI analysis of calls for delivery services, online stores, and hotels — anywhere an agent talks with a customer. Lansy shows where customers and revenue are being lost.
100%
of calls reviewed — not a sample
≈ 1 min
from a recorded call to a finished review
1–2 days
to first reviews on your own scripts
Recording, analysis, data — after every call
Lansy Records Conversations
Every call is recorded and analyzed automatically, with personal data masked before review.
Analyze & Highlight Insights
Lansy analyzes greetings, needs discovery, objections, and closing — showing strengths, missed steps, and clear next actions for each agent.
Makes Employees Profiles
As calls accumulate, each agent’s profile shows strengths, recurring growth areas, and progress after training.
Builds Team and Business Analytics
Managers get a clear view across shifts and agents: script compliance, conversion trends, and where customers and revenue are being lost.
Helps lock in the next step and stop losing customers on every call
41%
of calls get an add-on offer
312
delivery terms and cost
241
item availability questions
188
order changes and cancellations
174
wait time and order status
×2.5 fewer missed add-ons in 8 weeks
Add-on offer example
Sales & Add-on Offers
Lansy shows what customers ask for most, which options help grow the order, and where the agent misses the right moment to offer an add-on.
Call Interaction
How the AI hears every call: greeting, script, and early signs the customer is unhappy — before it turns into a complaint or a lost sale.
Riviera Food Delivery · September 7 · All shifts
Active day with high volume on grill orders. The morning shift resolved 98% of delivery status inquiries on the first call.
Noura Al Mazrouei (order desk agent) — 9.7 / 10
Consistently sets the pace for the team.
Yousef Al Harbi (care specialist) — 4.3 / 10
Score has been slipping second day running.
17
times a caller asks for something outside the standard script
TOP CALLER REQUESTS THIS MONTH
124
delivery timing
112
stock availability
84
order changes
21
callback timing
Shift Review Based on Real Conversations
Lansy breaks each conversation into key service stages — from greeting to upsell — and gives managers a ready-made shift review instead of hours of listening.
Connecting to telephony.
Lansy integrates with your existing call recording. Nothing changes in the agents’ work. Customers’ personal data is not stored.
Tuning for your industry.
We account for your scripts, standards, and evaluation criteria.
Breakdown and dashboard.
The agent gets a breakdown of every call with quotes and recommendations. The manager sees the team trend: who is improving or making mistakes, and where customers and revenue are being lost.
Agent profiles.
As data accumulates, profiles take shape: strengths, recurring growth areas, and progress after training. The best calls can be used to train new hires.
The big picture.
Managers see the whole line — every shift, every agent. What’s improving, where deals are being lost, how the team is growing.
Shifts and people
Noura Al Mazrouei (order desk agent) — 9.7 / 10
Consistently sets the pace for the team.
Yousef Al Harbi (care specialist) — 4.3 / 10
Score has been slipping second day running.
Huda Al Nuaimi (care specialist) — 9.7 / 10
Clear improvement vs last shift.
Riviera Food Delivery — a full Lansy account filled with generated conversations. English and Arabic.