Lansy for contact centers

Turn every call
into revenue insight

AI analysis of calls for delivery services, online stores, and hotels — anywhere an agent talks with a customer. We'll show where customers and revenue are being lost.

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Call-center agent wearing a headset while helping a customer

Call · Booking

8.7

Offered two options, agreed to call back tomorrow

2.5×

fewer missed add-on sales over two months of the pilot

8.3 → 9.0

script compliance: this is how the score grows over two months

70%

of calls are where the customer needs help choosing

* based on pilots built on Lansy's technology — in delivery, e-commerce, and hospitality

Recording, analysis, data — after every call

Lansy Records Conversations

Every call is recorded and analyzed automatically, with personal data masked before review.

Lansy Records Conversations

Every call is recorded and analyzed automatically, with personal data masked before review.

Lansy Records Conversations

Every call is recorded and analyzed automatically, with personal data masked before review.

Analyze & Highlight Insights

Lansy analyzes greetings, needs discovery, objections, and closing — showing strengths, missed steps, and clear next actions for each agent.

Analyze & Highlight Insights

Lansy analyzes greetings, needs discovery, objections, and closing — showing strengths, missed steps, and clear next actions for each agent.

Analyze & Highlight Insights

Lansy analyzes greetings, needs discovery, objections, and closing — showing strengths, missed steps, and clear next actions for each agent.

Makes Employees Profiles

As calls accumulate, each agent's profile shows strengths, recurring growth areas, and progress after training.

Makes Employees Profiles

As calls accumulate, each agent's profile shows strengths, recurring growth areas, and progress after training.

Makes Employees Profiles

As calls accumulate, each agent's profile shows strengths, recurring growth areas, and progress after training.

Builds Team and Business Analytics

Managers get a clear view across shifts and agents: script compliance, conversion trends, and where customers and revenue are being lost.

Builds Team and Business Analytics

Managers get a clear view across shifts and agents: script compliance, conversion trends, and where customers and revenue are being lost.

Builds Team and Business Analytics

Managers get a clear view across shifts and agents: script compliance, conversion trends, and where customers and revenue are being lost.

Helps to lock in the next step and stop losing customers on every call

41%

of calls get an add-on offer

312

delivery terms
and cost

188

order changes and cancellations

241

item availability
questions

174

wait time and
order status

×2.5 fewer missed add-ons in 8 weeks

Add-on offer example

Sales & Add-on Offers

Lansy shows what customers ask for most, which options help grow the order, and where the agent misses the right moment to offer an add-on.

Sales & Add-on Offers

Lansy shows what customers ask for most, which options help grow the order, and where the agent misses the right moment to offer an add-on.

Call Interaction

How the AI hears every call: greeting, script, and early signs the customer is unhappy — before it turns into a complaint or a lost sale.

times a caller asks for something outside the standard script

TOP CALLER REQUESTS THIS MONTH

124

delivery timing

112

stock availability

order changes

callback timing

187

Quick to help

149

Explained clearly

Called back on time

Solved on first call

Long hold time

Had to repeat myself

Never followed up

Shift Review
Based on Real Conversations

Lansy breaks each conversation into key service stages — from greeting to upsell — and gives managers a ready-made shift review instead of hours of listening.

Connecting to telephony.
Lansy integrates with your existing call recording. Nothing changes in the agents' work. Customers' personal data is not stored.

Tuning for your industry.
We account for your scripts, standards, and evaluation criteria.

Breakdown and dashboard.
The agent gets a breakdown of every call with quotes and recommendations. The manager sees the team trend: who is improving or making mistakes, and where customers and revenue are being lost.

Agent profiles.
As data accumulates, profiles take shape: strengths, recurring growth areas, and progress after training. The best calls can be used to train new hires.

The big picture.
Managers see the whole line — every shift, every agent. What's improving, where deals are being lost, how the team is growing.

Product

Industries

About us

Contacts

Book a demo

Product

Industries

About us

Contacts

Book a demo

Product

Industries

About us

Contacts

Book a demo

Turn every callinto revenue insight

Turn every callinto revenue insight

Connecting to telephony.Lansy integrates with your existing call recording. Nothing changes in the agents' work. Customers' personal data is not stored.

Tuning for your industry.We account for your scripts, standards, and evaluation criteria.

Tuning for your industry.We account for your scripts, standards, and evaluation criteria.

Breakdown and dashboard.The agent gets a breakdown of every call with quotes and recommendations. The manager sees the team trend: who is improving or making mistakes, and where customers and revenue are being lost.

Breakdown and dashboard.The agent gets a breakdown of every call with quotes and recommendations. The manager sees the team trend: who is improving or making mistakes, and where customers and revenue are being lost.

Agent profiles.As data accumulates, profiles take shape: strengths, recurring growth areas, and progress after training. The best calls can be used to train new hires.

Agent profiles.As data accumulates, profiles take shape: strengths, recurring growth areas, and progress after training. The best calls can be used to train new hires.

The big picture.Managers see the whole line — every shift, every agent. What's improving, where deals are being lost, how the team is growing.

The big picture.Managers see the whole line — every shift, every agent. What's improving, where deals are being lost, how the team is growing.

Turn every call
into revenue insight

Turn every call
into revenue insight

Connecting to telephony.
Lansy integrates with your existing call recording. Nothing changes in the agents' work. Customers' personal data is not stored.

Tuning for your industry.
We account for your scripts, standards, and evaluation criteria.

Tuning for your industry.
We account for your scripts, standards, and evaluation criteria.

Breakdown and dashboard.
The agent gets a breakdown of every call with quotes and recommendations. The manager sees the team trend: who is improving or making mistakes, and where customers and revenue are being lost.

Breakdown and dashboard.
The agent gets a breakdown of every call with quotes and recommendations. The manager sees the team trend: who is improving or making mistakes, and where customers and revenue are being lost.

Agent profiles.
As data accumulates, profiles take shape: strengths, recurring growth areas, and progress after training. The best calls can be used to train new hires.

Agent profiles.
As data accumulates, profiles take shape: strengths, recurring growth areas, and progress after training. The best calls can be used to train new hires.

The big picture.
Managers see the whole line — every shift, every agent. What's improving, where deals are being lost, how the team is growing.

The big picture.
Managers see the whole line — every shift, every agent. What's improving, where deals are being lost, how the team is growing.