Lansy AI for clothing retail
Lansy AI shows why a customer on the sales floor buys or leaves
Each salesperson gets a review of their conversations with quotes and tips, and the store manager sees the trend across stores.
- fewer missed add-on sales after two months of a pilot
- 3×
- fewer missed add-on sales after two months of a pilot
- average basket in the first week
- +5%
- average basket in the first week
* from Lansy AI pilots in retail
Recording, review, and data from every store
A compact microphone records the conversations on the floor, Lansy AI reviews each one against your standard, and by the end of the day the salesperson and the store manager have their reports. The first report arrives two days after launch.
Lansy AI tuned to your standards, with the first reports in two days
Choice
Help the customer make a choice
Who the purchase is for, what the occasion and the budget are, and what it goes with in the customer’s wardrobe. Without these questions the customer will not listen to a recommendation.
LClothing store chain›ChoiceConsultations where the salesperson went straight to showing products: “I want a dress,” and three options came out with no question about the occasion, budget, or preferences
31%
for the period · this week
Questions asked most often, % of consultations
“Who is it for?”82“What is the occasion?”61“What budget do you have in mind?”44“Any brand preference?”37Conversion when the salesperson asks at least two clarifying questions
1.7×
for the period · this week
Instead of “this one costs more, that one less”: “linen breathes in the heat,” “this cut works for an evening event,” “this fabric doesn’t crease in a suitcase.” Details overcome doubts and increase basket size.
“I need to think about it,” “I saw it cheaper online,” “I’m not sure about the size.” Lansy AI records each of these and notes whether the salesperson changed the customer’s mind, offered a fitting, and mentioned the return policy.
Consultations where the salesperson went straight to showing products: “I want a dress,” and three options came out with no question about the occasion, budget, or preferences
31%
for the period · this week
Questions asked most often, % of consultations
Conversion when the salesperson asks at least two clarifying questions
1.7×
for the period · this week
Help the customer make a choice
Basket
Grow the basket and bring the customer back
A bag and a belt with a dress, a shirt and a tie with a suit, insoles with sneakers. Lansy AI records when an add-on fits and when the moment was missed.
LClothing store chain›BasketSuccessful add-on sales per shift after recommendations, when the salesperson picks the right thing to offer
2.4×
for the period · last 30 days
Most successful pairs, % accepted
Dress · bag and belt61Sneakers · insoles or socks48Add-on offers · last 30 days, % of conversations
An add-on was offered38%The moment fit, but nothing was offered22%Most frequent situations with no add-on offer
The customer chose a dress or a suit: no bag, belt, or scarf offeredmissedShoes: no insoles or care products offeredmissedOffer to collect points, mention the cardholder discount, and remind the customer about promotions. A loyalty program works only when someone talks about it.
Returns are routine. A return handled with irritation means a lost customer. Lansy AI records how the salesperson behaves while processing a return.
Successful add-on sales per shift after recommendations, when the salesperson picks the right thing to offer
2.4×
for the period · last 30 days
Most successful pairs, % accepted
Add-on offers · last 30 days, % of conversations
Most frequent situations with no add-on offer
Each role sees its own report
The same reviews open differently for each person: the salesperson sees each of their conversations, the store manager sees every salesperson week by week, and the owner sees all stores on one dashboard.
One dashboard for every store: shifts, salespeople, and store formats in one place
All stores · last 7 days · This report arrives weekly
Over the week, 38% of add-on offers succeeded, up 11%. The average shift score is 9.1; the loyalty program came up in 91% of conversations. The day shift at the flagship scored highest, 9.3, and the morning shift at the outlet needs attention at 7.9.
Successful add-on sales
38%
+11%Average shift score
9.1
+0.4Loyalty program mentioned
91%
+23%Day shift · flagship
9.3
3 successful add-onsEvening shift · mall store
8.7
a careful return, no escalationPatterns of the week
Morning shift at the outlet · 7.9
09:00–14:00: heavy traffic and two complaints about the queue.
Each role sees its own report
Works with what you already have
Lansy AI runs on your existing infrastructure and adds what your POS and CRM do not record: how the conversation on the floor went.
POS, CRM, and telephony
Nothing to replace. Reports arrive in messaging apps, by email, or straight into your dashboard through the API.
Call recordings and audio feeds
If you already record calls or have an audio feed from the CRM, Lansy AI connects to it.
Microphones on the floor
Where there is no recording, compact microphones are installed at the store in an hour. No cameras or video are needed.
Works with what you already have
Customer data is protected before analysis begins
Personal details are masked at the moment of transcription, before any text goes out for analysis. Data stays on infrastructure in the region where you work, the UAE or Saudi Arabia, in an isolated workspace for your company. Both the employee and the customer agree before anything is recorded.
- where the data is stored, in an isolated workspace
- UAE · KSA
- where the data is stored, in an isolated workspace
- encryption for audio and text
- AES-256
- encryption for audio and text
What is Lansy AI, and who is it for?
Lansy AI is an AI product that analyzes conversations between employees and customers. It takes the specifics of the industry into account, reviews conversations automatically, scores service quality, and helps the manager see problems, strong practices, and how the team is changing.
How does Lansy AI collect data? Do we need special equipment?
If you already record calls or have an audio feed from the CRM, Lansy AI connects to it. If not, compact microphones are installed at the store in an hour. No cameras or video are needed.
Can Lansy AI be connected without replacing our CRM or POS?
Yes. Lansy AI runs on your existing infrastructure and does not require replacing the CRM, POS, or telephony. Reports can arrive in messaging apps, by email, or straight into your dashboard through the API.
How is Lansy AI different from a mystery shopper?
A mystery shopper is a single check against a single scenario. Lansy AI analyzes every conversation every day. Instead of a one-off score, the employee gets personal coaching on specific moments of the shift: what worked and what could have been done differently.
How long does a pilot take to launch?
From two days. First we discuss the business goals and set up the scoring criteria. Then we connect the stores and check the recording quality. The first report is ready by the end of the second day of the pilot.
Does it work in Arabic?
Yes. Lansy AI transcribes and reviews conversations in Arabic, English, or a mix of both, including conversations that switch languages midway.
Do employees have to agree to recording?
Yes. Both the employee and the customer agree before anything is recorded. Either can withdraw at any time, and their data is deleted, unless the law requires keeping it longer.
What does the employee see?
By default, only their own conversations and reviews. The manager sees their team. Lansy AI publishes no rankings and shares no individual scores with the rest of the team.