From a conversation to analytics: how Lansy works

From a conversation...

How Lansy works on the
quality of conversation analysis,
on privacy, and on security.

One minutefrom the recording arriving to the analysis being readyBook a demo
incoming signalREC
00:12 · fragment 3 / 57

Audio stream

A continuous digital audio signal the system receives live or from a file.

VAD

· speech detection

An algorithm that tells speech apart from pauses and background noise, so silence is never processed.

Segmentation

Cutting a long recording into short fragments that are easier to process.

Capture

Audio from telephony, a microphone, or a recorder arrives over an encrypted channel, is cut into short fragments, and passes voice activity detection (VAD): speech is separated from pauses and noise.

Capture

The conversation enters the system from telephony, a microphone, or a recorder

Transcription

The model hears the sounds and the words, and speech becomes text

Diarization

The wall of text splits into the turns of each person in the conversation

Anonymization

Every piece of customer personal data is removed before the analysis starts.

Analysis

The model reads the conversation, scores it, and recommends what to change.

The pipeline inside

Stages are connected by queue buffers, and the flow runs continuously — one conversation or a thousand at once.

01
Capture
1queued
2processing
25%
Audio buffer
02
Transcription
0queued
1processing
6%
Transcript buffer
03
Diarization
2queued
0processing
04
Analysis
4queued
1processing
05
Dashboard
5queued
2processing
queued
sending
waiting for the model
processing
failed

Why the result holds up

What happens to personal data?
The language model never sees it

Names, phone numbers, addresses, and card numbers are stripped from the transcript first. The model works on anonymized text.

Are the scores objective?
Every score carries its quote

The model points to the exact line it relied on. Any score can be opened, read at the source, and challenged.

Will it fit our standards?
The criteria are yours, not ours

Scoring is set up around your scripts, compliance requirements, and KPIs. Lansy works by your rules rather than a template.

What if someone talks about something private?
Personal conversations stay private

Lansy skips conversations that have nothing to do with work — a call home, for instance. They never reach a manager’s dashboard.

See Lansy on your own conversations

Bring one recording and watch the whole path — from the file going in to the report coming out.

Lansy Desk