What’s said here
stays here

Lansy never stores recordings. Sound is turned into text and facts on a small device in your space, and only the analysis results are saved.

  • No recordings stored
  • Only analysis results saved
  • Built for UAE privacy laws
Download the brief (PDF)

Only people who agreed are recorded.
Both of them.

The employee and the guest each say yes, in their own way. If either one doesn’t, nothing is recorded.

An employee wearing the Lansy microphone
The employee

Agrees once, before their first shift

They give consent in their Lansy account and can take it back there at any time. Until they agree, none of their conversations are recorded.

A guest talking to the barista at the counter
An employee turns the phone to the guest: May I record our conversation?
The guest

Agrees every time, at the counter

Before each conversation the tablet asks them in Arabic and English. Recording starts only when they tap “Yes, please.”

Every yes is logged, and can be taken back

Each consent and refusal is stored with time and place. Employees withdraw in their account, fully or for a chosen period; guests during the visit or after it. Their data is then deleted.

One conversation
from the guest’s “Yes” to the score.

11:42

Microphone picks up speech

The guest asks for a flat white. A microphone at the counter hears it.

The device that listens sits in your space.
11:42

Held briefly in memory

One reply at a time sits in the device’s memory, just long enough to become text.

No audio file is written, at any moment.
11:43

Audio converted to text

Speech becomes text, split into each person’s turns.

Words, not voices.
11:44

Audio deleted

Once the text is ready, the sound is overwritten.

Seconds after it’s spoken, the sound is gone.
11:44

Personal data removed

Names, phone numbers and card details are permanently removed on the device.

Personal details never leave the room.
11:45

Speech reduced to facts

What the guest and the employee said stays on the device. Only facts about the service are kept.

“Greeted: yes.” “Offered a pastry: no.”
11:45

Facts sent to Lansy

The text is deleted, and only the facts are encrypted and sent to Lansy.

Text, never audio.
11:47

Scored against your standards

Against your standards, with advice for the next shift.

Managers see lessons, not conversations.
11:42:05

The employee asks

The tablet shows the question in Arabic and English.

No one is recorded by surprise.
11:42:07

“Yes, please”

Recording starts. The consent is logged with time and place. “No, thanks” means nothing starts.

There is proof of consent for every conversation.
11:42:08

The dot is on

A small dot shows on the tablet while recording.

The next guest’s answer closes a forgotten recording.
11:46:31

Stop

The employee ends the recording. A guest who changes their mind can stop it, and what was sent is deleted.

Leaving takes one tap.
11:46:32

Encrypted upload

Sent as soon as there is a connection.

No one on the shop Wi-Fi can listen in.
11:46:40

Stored in your country

On Lansy servers in the UAE or Saudi Arabia, encrypted with AES-256.

Retention period: being confirmed
11:47:05

Transcribed

Speech becomes text, split into each person’s turns.

Every line knows who said it.
11:47:12

De-identified

Names, numbers and card details are masked. Non-work talk is deleted.

Guest name in the report? Not needed.
11:47:30

Scored

Against your standards, every score with a quote.

Managers see their team, never a guest’s number.
Inside your walls
Example timings.
One minutefrom the recording arriving to the analysis being readyBook a demo
Equipment

We supply all the equipment

A tablet that asks for consent, and a microphone for every employee: a wired one for a fixed counter, a wearable one for staff on the move. Every device is bought in the UAE and imported legally, and our team installs it on site.

Questions

No. Nothing is recorded until the guest taps “Yes, please”, and a small dot shows on the tablet while recording is on.

A system that removes names, phone numbers and card details before analysis. Managers see scores and quotes for their team, never a guest’s number.

Then nothing is recorded, and the service stays the same. The refusal is logged with its time, so a forgotten recording can’t carry over.

Yes. During the visit the employee stops the recording and what was sent is deleted. After the visit, the guest can email privacy@lansy.ai or ask at the counter.

Yes, once, in their Lansy account before the first shift. Without it their conversations are never recorded. They can pause or withdraw any time.

Every consent and refusal is logged with time and place. Purpose, retention and recipients are fixed in the service agreement and the DPA.

Your company. Lansy processes data on your behalf under a data processing agreement.

In the country where you work: Lansy runs its own servers in the UAE and in Saudi Arabia, and data is encrypted with AES-256.

The retention period is being confirmed and will be stated in your agreement.

This is being confirmed. Write to privacy@lansy.ai for the current answer.

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